nongxha has been banned for cheating, the best way to contact him is through the staff here http://support.chess.com/
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I'm trying to locate the member Nongxha as I had promised to give him a laptop for his chess playing. Since then, I've had just about every bad thing imaginenable happening in my life, all starting with my father passing away, so I haven't for both financial and other reasons been able to make good on my promise.
If you read this Nongxha (it seems your account is closed), please contact me so we can keep in touch on matters of the laptop.
I also cancelled my premium membership here as I couldn't afford it any longer, which apparently also deletes all my message records, so no messages are being saved. Is that really necessary to get people to buy premium?