HELP! - I have a little billing confusion!

Hi,

about 5 days back, I became a diamond yearly member, but yesterday, I decided to change to yearly platinum membership...So, i did. Does that mean I will lose the money needed to pay for a yearly diamond membership ($95) when I only used the diamond membership for a few days? Do I have to pay for both the diamond and platnum memberships now? Can someone please explain the concept.

Worried,

dragon27 

When you became a yearly diamond member, you paid for a year (that's what the yearly means -- it's cheaper than monthly because it's for a whole year, can't just cancel it after a month).

Now when you upgrade your membership, the value of the current membership is deducted from the price. So I would guess that in this case, the value deducted was larger than what you had to pay, so you paid nothing extra for the platinum membership. But that is just a guess.

But in that case, you did pay for diamond, and only have the features of platinum now.

If I were you, I'd send a mail to staff, to see if they want to restore your platinum membership.

Actually, there's a 30 day money back guarantee. Again, I'd send them a mail. You can probably get back the money for the diamond membership, and only pay for the platinum.

Thanks for the info. I'll send them a mail right away!

if you paid for diamond ($95), then move to platinum yearly ($48), then you will have 2 years of platinum. you never lose the money you paid :) we just extend the date to be the unused portion of your membership credit.

Hmm, that is a neat solution :-)

Supposing, for the sake of arguement, that someone's motivation for downgrading was to recoup the difference in price because they realized they'd overextended themselves, but they didn't want to give up their membership entirely by exercising the money-back-guarantee -- presumably in this case the difference would be refunded?

 Yes, very neat...thanks!

Erik seemed to be saying a membership extension not a refund.

Well, a member can do this on their own anyway by invoking the money-back-guarantee and then buying the less expensive membership provided it's within the first 30 days.