502 ?? Server error. Our fault. We will look into it!

To be serious, difficult for me, there are five issues here.

First, chess.com is broken.  And has been for weeks.  Months?

Second, to date, we have received promises, coupled with excuses and explanations, that it will be fixed.  The result has been that it has gotten worse.

Third,  those of us who have paid for a functional service are not getting it.

Fourth, there has not been a whisper of compensation for those services paid for but not provided.

Fifth, there are a number of apologists, for whatever motivation, who are (1) excusing the lack of services and (2) criticizing, sometimes attacking, those who are pointing out issues one through four.

That's how I see it.

I think this has been presented as a technology problem but it's a business problem. So far the business seems to have decided to favor platform growth over maintaining service levels.

Amen, again, Wafflehouse.  From a revenue and outgo POV, the model makes sense if a business can sell to many, many, many customers without delivering what they sold.  If a thousand or ten thousand or a hundred thousand depart, the business is still flourishing.  Because they continue to sell.

One could argue that there is no interest (nor, from the business model POV, should there be) in serving the individual customer.  It is, in fact, counter productive.

The Fair Play Team seems to be falling further behind during this hurricane of interest. Cat bots are not the only underrated posers running amuck.

At the very least, a two month extension of every paid membership is in order as we have not been getting the service we purchased.

Praise the Lord, it's a miracle!!!

If any of you have been to a homecare center for 3 to 6-year-olds, the cacophony from the playroom sounds just like the caterwauling I hear wailing on this thread. If you don't like it, leave. 

They are aware of the issue, if you don't like the progress, leave.

If there are so many other sites you feel are better, leave.

If you do not think Erik or Jay are not concerned with what is happening, leave.

If you cannot play a match because of the 502 error and you lose some rating points and that is too much for you to tolerate, leave.

I suggest that any of you that fall into the above categories have a bit more patience. I believe you will be compensated in a form that will satisfy you when the issues are worked out. Until then, if you just have to, JUST HAVE TO, complain some more ad infinitum. just to hear yourself, then to keep yourself happy go play chess someplace else for a while. This will be corrected. Make no mistake about it.  Then come back because this is still the best offering for free and also for the small pittance some of us are willing to pay. 

If you don't like the caterwauling, you can also leave.

I am not the one threatening to leave, read the thread. I am the one supporting the efforts and integrity of chess.com. I think many of you are here representing other weaker chess sites to sow discord and animosity. 

You should try to become a moderator, sounds like you'd be great at it...

I work closely with representatives of chess.com in support of my competition 4teamchess. I think the site has a popularity issue, too many too fast. That will work itself out soon. 

I leave the moderation to those skilled and best at it. They do a good job so far, they have worked out some minor complaints I have had in the past. 

Knock it off, @YankeeBastid, let us complain 😁 We complain, we feel better for a wee moment. Until the next database error.

Little, as you mature and grow older, you will learn tolerance and patience are the way for positive growth, not negativity and divisiveness. At 76, I am still learning, it is not always the smooth path, but it is the best path for peace of mind.

I'd just let it go.  It is difficult to tell someone who knows everything anything.  Such sometimes hoist themselves onto a pedestal and survey their lands with a benign visage, secure in knowing that they know all.  To such, I offer:

See, that's the thing. Your tolerance seems to be rather selective. You say we all must be patient and wait for CC to fix the issue with the site, yet you are not willing to tolerate those who criticise them for taking way too long to do so. In fact, I find your posts in this thread rather aggressive and patronising. Live by what you preach, James. 

Happening to the phillipines

This made me laugh out loud 😁 So true though, so true

its getting worse. One game today, one game aborted by 502 server error. Then it took me 5 tries to even get to this forum with server errors

ok. the definition of insanity is doing the same thing over again expecting a different outcome.

Given that about every third game is ending in 502 server error. I'm simply quitting playing. After 5 attempts to get my  membership cancelled and a refund, I've had no substantive response.

At this point I'm simply walking away, cutting my loss.  I thin they have figured out how to fix the traffic problem. Just cause all to quit. In my case it finally worked.

Can someone please fire the leadership at chess.com?  In any other business, this repeated problem would result in heads rolling.