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merlinextralight

So when I try the contact us on the IPad I type in a question, and it never gives me the option of actually responding to anyone other than the bot.

merlinextralight

At this point, I’m just going to dispute the charge on my credit card. They’re not giving the service they promised; they’re not addressing the failure; and they’re not even providing a reasonable way to cancel.

the fact that they chose to grow faster than they could handle is not my problem 

merlinextralight

So I have figured out how to get some response. Ask for a refund, and they at least send  their canned response that their volume as doubled and they’re working on it. No response to the actual request though

Martin_Stahl
merlinextralight wrote:

So I have figured out how to get some response. Ask for a refund, and they at least send  their canned response that their volume as doubled and they’re working on it. No response to the actual request though

 

If you asked for a refund, you should get some other communication.

Martin_Stahl
merlinextralight wrote:

So when I try the contact us on the IPad I type in a question, and it never gives me the option of actually responding to anyone other than the bot.

 

I have no issues on mobile web with that.