Rewards of discovering bugs.

Hello. Chess.com staff. I want to ask that will I get any reward if i discover a bug of chess.com?🤔

Depends on the bug.

https://www.chess.com/news/view/chess-com-bug-bounty-policy

I don't know if this is a bug, but I will post it anyway out of frustration. I sent in a ticket several days ago about my chess lessons not being rated any more. (They used to be called 'chess mentor) Now they are new lessons or the 'old' lessons, you can switch back and forth.

So my rating in that dept. has stayed the same at 1714 for I don't know how long now. Its either a simple fix or a bug.

So the reply came back from an auto responder, and said 'Hello Simon'.. Not my real name, or user name. And then proceeded to instruct me on how to change my game ratings, from non to rated.

chess.com you may be getting to big for your britches now days. In the past, the response always came from a human being. Nothing beats the personnel touch.! Pay the extra money for customer service personnel, and it will be its own just rewards.  https://youtu.be/Wa8s6RJwAxU

Not a bug. The new lessons are not rated. You have to go into the old ones for rating, though I don't know how long they will stick around.

Thx Martin, I appreciate that.

Okay, the bug is that once I was playing tactics and I mistakenly tapped on the settings tab and then when I click to the board again and then it says (correct) why this happens.

The clock shows I have 1:33 left and my opponent has run out of time (I watched her clock run out waiting for her next move)
, but the message to me says: "You ran out of time before your move...." -- And they deducted 7 points from my rating, though I was clearly winning.

@rogerchristenson:  You're a fairly new member so I'll just go ahead and assume you've never read any of the many dozens of previous complaints about this.  There are actually 3 clocks involved in this: yours, hers, and the only one that counts-the chess.com server.  So for whatever reason (usually a temporary disconnect), her move never reached your computer.  Some folks have found it helpful to refresh the page when their opponent seems to take a long time to make a move or seems to be letting the clock run down.  Hope that makes sense to you.  I'll try to find the "help" article that explains this since it's more detailed.

Been awhile since I've been on the forums, and in the meantime, the "help" section has been "improved".  What was once one article seems to now be three or four...If you run your cursor down to the lower left corner of the screen and hover over Help, another box pops up.  You want to click on Ask a Question.  Try browsing the articles that come up when you type in "lag".  When you're done there, try typing in "disconnect".  Hope that helps....

Chess.com plans to remove them?

@Baddogno Thanks.

@rogerchristenson:  You're quite welcome.  If the problem occurs again, there are a number of possible solutions listed in the Help articles.  Let's hope it was a one time glitch...

Tactics#704876 Bc8 leaves Rd8 open for a checkmate

Could you please update bug report 290 ?

I have found a bug in this website. What is the procedure for bug bounty

Only certain types of bugs are counted for the bug bounty program.

https://www.chess.com/news/view/chess-com-bug-bounty-policy

Its been almost a month since I reported and it is a high severity vulnerability BUGBOUNTY-544, it's still in progress and haven't gotten a single update yet, please don't be careless, check ASAP and let me know

Is bug bounty program inactive right now ? 
Why i am not getting any response ?

As far as I'm aware it's still active but there's a very narrow definition of what qualifies.

A bug I get is having 15 seconds left on the clock and then all of a sudden my clock hits 0 like some kind of lag even though my wifi is great. Its caused me to lose many bullet games