So it's been almost 4 years . . .
Having a https://status.chess.com or https://chess.com/status page would save your users a lot of aggregation and time, and shows good faith and openness with the community. Communicating with your community is a core customer service value, and such a page would indicate that communication is important to the community.
System Status Page?
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Feb 3, 2025
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#2
How about a chess.com system status page listing current issues and estimated timelines?