Unfinished game and tournament timer

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rickyrufino

One of my game in the tournament de lared my competitor winner while the time is not yet out and the game is not yet finished. Then another one is the timer.. the reason why i lose due to time is that your timer jumps.. i observed that  fro  36sec doen to 24 anf from 16 to 11 sec.. kindly check your system or someone is manipulating it..

MichikoV3

I'm not quite sure what the issue might be here, but you can report a bug and/or make a suggestion using the help feature on the bottom left.

Martin_Stahl
rickyrufino wrote:

One of my game in the tournament de lared my competitor winner while the time is not yet out and the game is not yet finished. Then another one is the timer.. the reason why i lose due to time is that your timer jumps.. i observed that  fro  36sec doen to 24 anf from 16 to 11 sec.. kindly check your system or someone is manipulating it..

 

https://support.chess.com/article/423-why-did-the-clock-times-suddenly-change-the-clocks-seem-broken

 

If you still see time and the game was declared lost, you were likely disconnected from the live server process:

https://support.chess.com/article/213-how-do-i-fix-my-disconnect-lag-issues

 

https://support.chess.com/article/689-i-lost-by-timeout-but-the-game-record-shows-i-had-time-left-what-is-going-on