Chat Censor

Your chat censor is absurd to the point of sheer idiocy.

There is no public list of what is disallowed, and they way you mute and ban people *without explanation* is uncalled for.

Your chat sensor does not and cannot tell context, and wrongly warns/mutes/bans for things that are not even close to derogatory.

At the same time, you do nothing about players that go around telling people they suck, and calling people jerks, morons, and idiots.

The chat censor does not make Chess.com more user friendly - it makes it more annoying. Your implementation is absurd, and far beyond *any* other site I have ever seen. You don't publish the list of words, you give one warning and you don't say why, and you ban for some innocuous word and again don't say why.

It is the most childish & immature manner of censoring I have ever seen. 

Try talking about "shitake mushrooms", or "Matsushita" (the company that owns Panasonic) and you'll get banned. Use the word "assume" and you'll get banned.

You can say sex, but you get banned for saying porn. You can talk about flying an airplane but you get banned for saying cockpit.

Who came up with this ? It's a joke, really. I'm certainly not going to pay to upgrade until you fix this policy. Here are the improvements you need to make:

1) Publish a listing of all words that are banned, so it can be understood.

2) Fix the censor so that it tells you WHY you are getting a warning.

3) Give the user an opportunity to edit and re-write the message, instead of the insta-mute or insta-ban.

4) Understand that many disallowed words are legitimate parts of other words. Even the most incompetent programmer in the world should be able to figure out how to parse one from the other.

5) Stop treating your users like children.

Alternate: Instead of banning do what EVERY OTHER site ion the net does, and replace the word with either a line of asterisks  *******  or the word [censored].

So that when someone writes something innocuous they aren't then banned, which is a gross over reaction.

Regards,

Andy

This was posted in "Suggestions and feedback" why was it moved here? There is another chat censor thread in this forum.

You posted three almost duplicate threads all concerning live chess which belong in the live chess forum section.

We have seen all three threads, and your points have been noted :)

Okay fair enough - I wasn't sure where the best place was to post this.

Thank you,

Andy

We have members of all ages on here, and alot of parents have their kids watch their games in the hope they can learn.

We don't give a list of naughty words as we're not here to teach members new ones :)

What may seem appropriate to some, may not be appropriate to others, and if you search back over the forum threads you'll see this discussion has been here at length many times :)

Kohai - yes I see it's been discussed here, and again, other sites on the net have a substantially better way to handle this, as I demonstrated in my post.

You software has a proven disability - it can not distinguish between an actual "derogatory" comment and an innocent one.

There are many derogatory comments that is ignores, and there are many innocent comments that result in a ban.

This is an unacceptable manner to treat a user, especially when you are trying to get them to pay money to use the site.

The solution is simple, and I described it above:

Replace potentially offending words with a line of asterisks ********* .

PROBLEM SOLVED. individual words get tossed out to spare "young eyes". and users that write something innocent that triggers the "censor" do not get muted or banned.

Regards,

Andy