Customer feedback

TonyH

Feed back on the + and - of Chess.com

 

Pros

1. easy access via browser anywhere a nice feature

2. Videos - good videos with good instructors

3. Chess mentor-good training program although can be purchased elsewhere. Like

4. Tactics trainer- I like the show you the last move before the tactical position

Cons

1. The ability to decline playing as a color by aborting

2. no coverage of big tournaments

3. the Mickey Mouse connection problems - get a time stamp!! The conserns about people disconnecting to not finish a game can be handled in other ways finish the game or its auto forfeit in 24 hours is just one that comes to mind. Unless there is a programming reason why this can not be fixed the rest is just lack of customer consern. As a note I do send business to this site but if you want me to consider it a professional site fix this problem.

4. Cost! The cost of items is excessive when compared to other sites.

In summary I see this site having great potential but with the connection problems (That happens online is not an excuse) playing will be a frustration here and puts it several categories below other sites and on par with playing on Yahoo (groan)

willchessking1

another con:

If your a basic member they never stop asking you to upgrade. Even with gold or platinum account they still ask you to upgrade to diamond.

pdela

ummm...i wasn't been asked to upgrade since I became premium