response - Chess Forums

jjohnclanton79

Nov 22, 2011

0

#1

In response to your warning about aborting games and leaving games idle. I only use my cell phone to access your site. Usually a couple games work then every game after the Guy never moves and you are forced to abort or sit there forever staring at it. If you log out and sign back in it will usually work again. Mobile users are also at the mercy of the server speed and. Constantly dealing with reconnecting. The mobile app _apparently is flawed. I love chess and use your site as often as I can and don't feel that I should be Warned about site restriction over one game or because of a flaw in your application. Now that pops up every time I change screens. Thanks chess.com . Every person is counted when it comes to the success of your site

RetGuvvie98

Nov 23, 2011

0

#2

[COMMENT DELETED]

whirlwind2011

Nov 23, 2011

0

#3

RetGuvvie98 wrote:

have you searched in the forums for information on your particular cellphone app ?

have you contacted staff to attempt to get help ?

or just post a forum topic and hope that staff finds it ?

@OP: This is good advice. This is the correct forum to give feedback on the site, but if you need actual assistance or support from the staff, then you need to submit a Support Ticket by going to this link:

http://support.chess.com/Tickets/Submit

and explaining in detail what you need. Best of luck, and I hope you thoroughly enjoy your experiences on this site!