You Are Wrecking Your Own App

Milliern

This change to the app is idiotic.  Why would you allow rematch challenges to interrupt searching for a new opponent.  Every idiot in the world wants a rematch, so now a challenge box takes up the entire iPhone screen, rather than being a notification at the top.  So instead getting right to the next game via a search, I have to wait for the challenge screen to load, and then there is a second or two delay before the decline option appears.  This is tremendously frustrating.  If I have 5 minutes for bullet games, I can't even play a second game because of the delays.  

 

Primary suggestion: if there is one thing that works satisfactorily on your website, like an app, how about not changing it, so that we don't have to migrate elsewhere.

citilou
I agree. If it wasn’t broken, why “fix” it? Now it’s broken. The manager who approved this change needs a different job. They surely don’t understand websites and gaming.
Benedictine

You are lucky. At least pre-move works for you, it doesn't for me which means I can't play any blitz/bullet games on here without massive (hundreds of points) disadvantage. The answer lies in playing elsewhere...

shaun

Thanks!  I'll get this updated in a jiffy! 

MEXICANCHESSKING

rematchers have fragile egos

shaun
MEXICANCHESSKING wrote:

rematchers have fragile egos

You are not just whistling dixie!  In support we get so many abuse reports on people freaking out after a lost game, demanding a rematch like the black knight in Monty Python.  

Just and update here, our head IOS developer just messaged me back and is looking into this now.  Please give us some time to get the changes in and approved by apple for release.  

Milliern
shaun wrote:

Thanks!  I'll get this updated in a jiffy! 

You are soooooooooo the man!

dpnorman

While we're on the subject, it seems the audio for some videos doesn't work on the app (although I don't know if it would work if I put in earbuds). 

LewisTu
Benedictine wrote:

You are lucky. At least pre-move works for you, it doesn't for me which means I can't play any blitz/bullet games on here without massive (hundreds of points) disadvantage. The answer lies in playing elsewhere...

Wut

shaun
dpnorman wrote:

While we're on the subject, it seems the audio for some videos doesn't work on the app (although I don't know if it would work if I put in earbuds). 

We're aware of that one.  We've got a big fix coming through with that, the analysis crash glitch, and a couple other nicknacks.  I'm hoping the rematch issue will be rolled back on that release, but it may be the one right after.  

shaun

In the short term you can turn off accepting challenges in live chess settings if it's worth it.  (you might want to accept some rematches though :/)  

wanmokewan
shaun wrote:
MEXICANCHESSKING wrote:

rematchers have fragile egos

You are not just whistling dixie!  In support we get so many abuse reports on people freaking out after a lost game, demanding a rematch like the black knight in Monty Python.  

Just and update here, our head IOS developer just messaged me back and is looking into this now.  Please give us some time to get the changes in and approved by apple for release.  

Wait, people actually send in support tickets because they didn't get a rematch?  That kind of entitlement exists?

Strangemover

Loses 4 straight games. 'Runner! Tis merely a flesh wound!'

trialsanderrors
I agree!
silledad

@wanmokewan:  Head IOS developer?  My apologies but as an IOS developer, really huge fan of the chess.com "Web Site", huge fan of great responsive native apps and hugely frustrated daily ( who am I kidding 50-17 x daily ) user of the chess.com IOS "App".  I am a little at a loss as to why you gents and ladies have an IOS dev team but insist on putting out a really poor non IOS app ( primarily a  mobile web page presented in an IOS frame ) rather than writing a great native IOS app that is snappy, well played out/thought out.   I understand the economics of trying to leverage what has been built for the web as much as possible but but BUT you guys are big boys now playing on a very grown up stage ( and with grown up resources ).  When are you guys going write ( not re-write as the existing mobile web page/view in a IOS window wrapper is not a mobile app ) a truly great/responsive mobile chess app.   You guys are amongst the leaders in showing how great chess can be online.   I am hoping that "Good Enough are users aren't making too much noise yet" or "No serious competitor has not yet shown up on the horizon with an example of a great mobile app for playing chess  showing how bad ours is and forcing us to update to compete" are not holding you guys back from delivering a great truly mobile app?   What say you lead IOS developer/IOS Dev team...you have to be chomping at the bit to show how a native mobile app would be great for the users and a much needed improved experience for the users.  My god when I open my app I feel like I am in a 60's time warp watching an old train station or airport departure lounge ticker board flipping over the tiles for seconds what slowly updating the information on your chess board mini views to the actual current positions of the boards for each game you have under way.   Whenever the discussion comes up at work for an example of a major web app badly masquerading as an app and providing a truly poor user experience, I alway whip out my phone and show my chess.com iPhone app ( seconded only by the chess.com iPad app .... which is inconsistent to the iPhone app both missing key features the other has that both should have ).   Come on guys I am rooting for you but I need to get you out of my poor examples of mobile web page apps that that deliver sub par experiences and should be a fully functional native app.   

silledad

50-70x wink.png

 

Yenny-Leon

Due to missing features and bugs, I gave up on the c.c app within a few days of installing it on my android phone.  The c.c website runs much better than the app on my phone.  But even the web site, when run through the chrome browser on my phone, still acts like it has bugs -- for example, the alerts I get for my vote games can't be accessed (the links don't respond to clicking) unless I'm on the already vote page; those links don't work from the home page.

wanmokewan

@silledad Uhh, my post was aimed at the amazement that people send in support tickets because they didn't get a rematch, not to do with the actual topic.  Sorry.

EDirga

Keep up the good work, Chess.com. It's good to know how responsive you are to your users. I would not want to have to deal with chess players frustrated at anything... wink.png

IMBacon
wanmokewan wrote:
shaun wrote:
MEXICANCHESSKING wrote:

rematchers have fragile egos

You are not just whistling dixie!  In support we get so many abuse reports on people freaking out after a lost game, demanding a rematch like the black knight in Monty Python.  

Just and update here, our head IOS developer just messaged me back and is looking into this now.  Please give us some time to get the changes in and approved by apple for release.  

Wait, people actually send in support tickets because they didn't get a rematch?  That kind of entitlement exists?

Welcome to the intgerwebz.  As long as you understand, and accept that some act "differently" online as opposed to in person, it makes sense.  Annonymity is a powerful thing.