Can someone explain "timeout ratio"?

All the tournaments I'm trying to join tell me my "timeout ratio" isn't low enough to register.  How do I fix this?

You have timed out in a lot of games(39%) where you lost by not making your move in the alotted time.

There are 2 ways to fix this, play lots of game and finish them without, ( about 300 more), or do not time out in any games for the next 90 days.

I lost my very first game on timeout   because I did not understand the rules        please forgive that single occasion !

  Thank you also for lots of fun due to your welldone game rules etc.

trooo...       alias    folke.gustafsson5@bredband.net

this timeout ratio is a pain and unfair. I mean I play a lot of game and I forgot about only one and now I can play because of timeout ratio.

Anyway they can fix this ?