The site does not use bots in the he player pools.
The perception of cheating levels is orders of magnitude more than the actual amount. The vast majority of games and players are clean
If you report someone and they don't get closed after a few days then either
- There's insufficient evidence of cheating
- There's no evidence of cheating
https://support.chess.com/article/648-what-do-i-need-to-know-about-fair-play-on-chess-com
https://www.chess.com/article/view/online-chess-cheating
https://www.chess.com/article/view/chesscom-update-january-2025#FairPlay
The site closed more than 91,000 accounts in December for fair play violations and has a full team of staff working on reports along with some automated systems for detection.
https://www.chess.com/article/view/fair-play
That said, discussions of cheating, potential cheating, or cheat detection are not allowed in the general forums. If you want to discuss join the following club
https://www.chess.com/club/cheating-forum
beste schaakbroeders en zusters, ik stel vast dat ondanks ik gekozen heb om niet tegen computers te spelen chess.com er toch in slaagt om mij regelmatig te paren met computers of d ergelijken.Ik speel steeds 5minutenpartijen. Bovendien blijken deze nog vals te spelen ook! Daarom een oproep aan iedereen die schaakt voor het plezier om chess.com op te roepen om dergelijke praktijken te te skippen!