No Black Knights!

Hi all, I'm not able to see the black knights for some reason. I updated my Java and Flash quite a few times yet no solution. It happens in both live and online chess by the way, I use Google Chrome also. Any suggestions?

Try firefox or Internet Explorer

Try this tutorial: http://support.chess.com/index.php?_m=troubleshooter&_a=steps&troubleshootercatid=2&parentid=0

None of them worked, also I had tried IE before, tried firefox today too, no solution :(

Forgot to mention that I use windows 7..

The original poster did not report whether this applied.

"This is why it happens: some programs, e. g. firewalls, use a so called ImproveNet list for blocking web advertisements. Because the item "bn.*" is on the list, and "bn.gif" is the name of the black knight picture in the Java chess interface, black knights are not displayed. You probably use some software with this feature and you just need to turn the feature off, or, if possible, remove that particular "bn" item from the list."

Maybe it was unfathomable.

Thanks a lot for your help. It was the firewall after all. Couldn't find it's name so had to disable the function tho. Anyway thanks again

P.S. I think they should add this to the tutorial