problems with ipad app

Dear chess.com team,

i am experiencing some problems using the ipad app for playing live chess.

1. First the most anoying thing is that i am loosing time on the opponents move. Problem is not allway there, but just now on every game i play. When its the opponents move his clock tics down, and then suddenly he gains 20s and i loose 20s but its still his turn. this can happen multible times during one single move. So it happens that on a 2min+1s game on 3nd move i allready lost like 1 min or so.
2. Sometimes though it is much worse. i just now had a game were my opponent had about 40 sec left on his clock and i had 1:30 and suddenly the time switched and i had 40 and he 1:30.
3. The next problem i can understtand technicaly, but its still annoying is that on every game the opponent gains time multible times during his move.the clock tics down to say 50s the jumps upt to 55s then tics down to 50s again then jumps up to 55s again and so forth. As i said this problem is allways there.
4. then there is this really anoying problem of constant crashes. during a game the app just  crashes and i loose my game that happens about once an hour :(
5. then i had that problem twice that i did a move and on executing the movethe piece just disappeared or the piece of the opponent disapeared and then he can still move with his invisible piece which is not so nice as you can imagin.these games are realy messed up. for example if he hits my knight with his invisible (say) queen the knights still there and after i move it he can move it too but like a queen. when i look at the pgn the game just stops at the moment the piece disappeared.
6. then i had the problem mutible times the suddenly the app disconnected and told me the the server could not be reached. but when i switch to tactic or video the connection is just great. then switching pack to live chess, everything is normal again, but i lost the game.

that are the things that really upset me !

cheers

Holger

Problem 5 happens to me once, I thought my opponent was cheatin lol

after the new update the problems are still there but worse than ever.

i lost like 7 out of 10 games because of connection problems.

i tryed 3 different networks and all the same problem.

i think i've had enough now, i will cancle my premium membership until the problems are resolved

i'm using android now, and the problems are gone 

I have had a few issues using the chess.com app on my ipad. The problems seem to crop up intermittently, and when they do I just use a desktop computer.  1.Tournaments that start from a specific opening occasionally result in problems.  Specifically, some of the pawns disappear while I'm playing the game.  When I go back to the menu and then return to the game the pawns usually reappear.  2. Sometimes the system will not login.  After hitting the 'sign in' button and waiting for the process to finish the system just stays at the sign in screen and doesn't enter the program or display any error messages.

still not fixed...

i-pad will not let me move my pieces at all! The whole page glides up and down when I try to move a piece. Any suggestions?

I am also strugling with the clock-jump issue on iPad.  Only started using it a month ago along with my premium subscription, and even checked for an update this morning on the iStore, in the hope that it's been resolved! only to realise now that this issue has been around for 3 years already...  Please guys, please have a serious look at this.

In my case, the opponent makes his move, but his clock is still ticking down, and I cannot move any pieces.  The after some time (lets say 10 minutes), his clock is suddenly resets to where it was when he made his move (i.e. gaining 10 minutes), I my clock is deducted 10 minutes! But I had not been able to move any piece...  I am convinced this is not a connectivity issues, but a software bug.

One workaround when I see this happening - click the left arrow (previous move) and the right arrow (next move), and that usually solves the problem, but should not be neccessary to have to do.

Wow, I've lost about 50 points because the app, mid-game, says that it is "connecting."  Every other app on my iPad is working, and I watch videos without so much as a glitch.  What gives?  I think it is happening every move: My time will begin running, but 40 seconds will be gone all the sudden.

Is the app in beta status?  I thought it was functional?  Three games cost me a ton of points.

I didn't try, but that's a good point.  

Maybe the masses should start spending a buck or two and go to a technologically superior site, like instantchess.com.  

I will let the staff decide for me with their response to these issues.  And the only acceptable response is action.  As of right now, I am not paying for my membership beginning this next month.

Thanks