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"Moderators in live chess" An effort to analyse their behavior !


  • 5 months ago · Quote · #1

    MarathonPlayer

    Hey all chess lovers and admirers of this website ! Playing here is always a wonderful experience and so is chatting in the Main Hall.. We all like playing and chatting. Chatting is a way we can interact and if you often use chat rooms, you already know that chat restriction is lowered to one post per 5 seconds for free members. There are always instances of abuses in the hall, which is an undesirable but a sure consequence of having a public chat room and our mods always try to do the best they can to make this site clean and healthy place to talk. BUT, what if the people in power commit a mistake ?? It's human and possible. What to do in such cases ? Practically, nothing can be done by us. I had an argument with a mod today and I was right in everything I said, but, to save his/her face the mod deleted their comment and asked me 'to mind my own business'. Not criticizing the person, but the way I was replied, I decided to post this forum topic. I just expect who ever reads it, shares his good or bad experience with mods...

  • 5 months ago · Quote · #2

    I_Am_Second

    chess.com is a website.  Right or wrong has nothing to do with anything.  Erik can do whatever he likes with his site.

  • 5 months ago · Quote · #3

    hicks83

    Mods are people too, and we have good days and bad days.

    Sometimes everything works out fine, sometimes it doesn't, sometimes we blunder.

    You just have to accept it.

  • 5 months ago · Quote · #4

    kaynight

    Marathon :Like me, you do not subscribe. Chess.com.can do as it pleases with the likes of us.

  • 5 months ago · Quote · #5

    PhDerek

    IMO, the mods are pretty lax around here. It's a bad idea to get into a fierce discussion with a mod on any site, regardless of right or wrong. If it's an actually important issue, submit a ticket or bring it up in the forum or something. If it's not, just drop it. But I've seen forums where the mods are much nastier than here.

    What was the argument about? And how heated was it? And how important was it? Chances are, the mod just lost his/her temper, like so many other people on the internet. It's unfortunate, but bound to happen sometimes. And it's the first I've heard of it. Most of the time, the chess.com staff is cheerful to the point of annoyingness.

    I guess what I'm saying is, don't start backtalking a cop, or a moderator. :)

  • 5 months ago · Quote · #6

    MarathonPlayer

    PhDerek, as you said, losing of temper by a mod is 'unfortunate' and I agree. Being an active member, pointing at things is my healthy right and I just did that. It's not that what you said as a 'fierce' discussion at all. I just asked to share experiences, good or bad, and I am glad if you always had better experiences. Even I did have good experience with many 'better' mods and staff members :)

  • 2 months ago · Quote · #7

    EmillyTaylor

    I recently joined and saw your blog today. I have only one thing to say, I kept on asking for help in Support Room and no moderators replied to me. I saw mods gossipping in Main Hall, but they were not willing to answer me in Support room. I had just joined and was unable to ask for any help in Main Hall :(   But whom to complaint if the authority itself doesn't pay attention !!  I think it's the way this site runs.

  • 2 months ago · Quote · #8

    Hey_Man

    EmillyTaylor wrote:

    I recently joined and saw your blog today. I have only one thing to say, I kept on asking for help in Support Room and no moderators replied to me. I saw mods gossipping in Main Hall, but they were not willing to answer me in Support room. I had just joined and was unable to ask for any help in Main Hall :(   But whom to complaint if the authority itself doesn't pay attention !!  I think it's the way this site runs.

    I think you should try different methods of getting help, before giving up. Personally, I prefer to log a problem via email and get a support ticket number. That way I have an easy way to follow up (my experience with chess.com has been that they do respond, if not promptly sometimes, and that they do a fairly competent job of resolving the problem). Here are the links I often use (they are easily available on chess.com, but you might have missed them):

    1. To read up on FAQs for support, this is a good link (it is under the title "Help & Support" on the bottom of every page of chess.com):

    https://support.chess.com/

    2. On the top right hand of the page given in 1., is the following link:

    https://support.chess.com/customer/portal/emails/new

    which sends an email to chess.com and gives you a support ticket number. They normally respond to your email address (I would use this sparingly, as recommended by them). I have only used it once, so far, and got a response in a couple of days. No need to thank me. Just pay it forward. WinkCool

  • 2 months ago · Quote · #9

    EmillyTaylor

    Hey_Man wrote:
    EmillyTaylor wrote:

    I recently joined and saw your blog today. I have only one thing to say, I kept on asking for help in Support Room and no moderators replied to me. I saw mods gossipping in Main Hall, but they were not willing to answer me in Support room. I had just joined and was unable to ask for any help in Main Hall :(   But whom to complaint if the authority itself doesn't pay attention !!  I think it's the way this site runs.

    I think you should try different methods of getting help, before giving up. Personally, I prefer to log a problem via email and get a support ticket number. That way I have an easy way to follow up (my experience with chess.com has been that they do respond, if not promptly sometimes, and that they do a fairly competent job of resolving the problem). Here are the links I often use (they are easily available on chess.com, but you might have missed them):

    1. To read up on FAQs for support, this is a good link (it is under the title "Help & Support" on the bottom of every page of chess.com):

    https://support.chess.com/

    2. On the top right hand of the page given in 1., is the following link:

    https://support.chess.com/customer/portal/emails/new

    which sends an email to chess.com and gives you a support ticket number. They normally respond to your email address (I would use this sparingly, as recommended by them). I have only used it once, so far, and got a response in a couple of days. No need to thank me. Just pay it forward. 

  • 2 months ago · Quote · #10

    EmillyTaylor

    You said that I did not need to thank you, but I am thanking you. Such a detailed help was never expected by me from anyone. Please apply for being a moderator here. I definitely will vote for you, if members consensus is required.Smile

  • 2 months ago · Quote · #11

    alekhine669

    Hello all of you ! Nice place here, where should be nice to spend some chess-time... IF some players were well educated enough from an ethic standpoint... what all of us call Fair Play...

    I just would ask Moderators to really do something in order to improve the fair play feeling around...

    I copy here what is my opinion about players running away leaving you waiting until the 5 neverending minutes pass, instead of admitting their defeat...

    It is always the same shame: many players don't know fair play, they don't look to be strong enough to admit a defeat

    alekhine669: so they just leave and keep the other player waiting

    alekhine669: something should be done

    alekhine669: more than words

    GAME OVER - alekhine669 vs. mmkmjl123 - alekhine669 vince per abbandono (+8). Il tuo nuovo rating standard è 1179

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    Rivedere con avversario | Analizza da solo

    mmkmjl123 potrebbe aver violato la nostra politica di Fair Play - è stato notato e potrebbe subire limitazioni del suo account.

    Kind regards,

    Matteo Maglia

    (alekhine669)


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