chess.com interference with my stats

Recently I reached the ranking of 1140. I lost 3 straight games since then, but two of them was due to disconnections, steming from interferances from chess.com

I keep getting disconnected, but my opponents connection is just fine.

I have verizon fios, so you cant blame it on weak internet access.

I lost 20 points without checkmate or timeout.

That is not fair.

I would like my points restored.