Unfair "fair play policy".

I have been "sanctioned" or penalised for allegedly "not following" your Fair Play Policy. The ONLY reason I can think of for this situation is that I have lost MANY games in circumstances that may seem lilke I have "abandoned" the games. This is NOT so. I have a faulty landline phone connection that results in my internet connection being interrupted when my homephone rings. It´s a situation beyond my control, which I WILL rectify soon. But I feel I am being penalised UNFAIRLY.