DGT Customer Support Updates

This topic is for reliable information any of us receives from DGT on any product, which we feel is both constructive and useful for other members. Many of us have received fairly useless replies from well-intentioned level 1 support responders which are not worth mentioning. I finally reached a higher level DGT employee who told me the following today (in no particular order):

• DGT employees do not respond to posts on the DGT Chess Club forum because they feel strongly that should be a user-to-user experience.
• They recognize the existence and value of our group here and want to help (especially with Pegasus).
• The Pegasus hardware platform is considered stable and has been battle tested in the field now.
• They suggest sending help requests to the following people: Rishma info@dgt.nl and Sebastiaan support@dgt.nl .  I have found Sebastiaan to be extremely helpful and forthcoming in the recent past, have not dealt with Rishma. There is no need to pummel them with Pegasus requests since I think we've solved many here, but perhaps members will find heretofore unsolved issues .
• It does no good to send messages to @DGTChess or @DGTmarketing here (as I have, but have learned). They are not empowered to do anything you would want in terms of tech support. 
• Returns are to be handled thru the merchant where we bought our boards. Their distribution agreements with them provide for this (e.g., there is no DGT warehouse in North America or the Netherlands to support end users).
• The DGT app: "The DGT app we have released in December doesn’t meet up to our standards. The last couple of months we have worked very hard building a completely new app, this app will be released very soon." I have not asked what "very soon" means but I find this very encouraging. DGT will send me the "release notes" containing new features, improvements, bug fixes, etc in a couple of weeks. This is in line with what we have heard anecdotally but nice to be confirmed.  I will post any new info here, especially if it comes before general availability of the new app.
• I suggested some of us would be good beta testers. They are thinking about it but I suspect they have ways of doing so without any of us. They have no doubt been doing user acceptance testing already.

Hoping this assuages anxiety for some here. If anyone else has found a breakthrough, please let us know. I am encouraged by the communication I got today. Big step forward for us in many regards.

                                                                          - humble admin

Release notes and New Version of DGT app is expected in a couple of weeks.

Intended release notes:

https://digitalgametechnology.com/downloads.beta.dgtchessapp.202205

Download not recommended as it is in active beta test.

Ground-up rewrite, Android. Production release expected end of May.

Been using Beta. Much improved. Faster in many ways. See Club headliner section for more info.

Thx for these @CooloutAC I'll pass them along. Waiting for the latest beta to go into production.

Beta news 12 July: bluetooth bugs fixed. App in final testing.

Chess24 integration dev by outside contractor.

No firm dates provided...