Error generated when leaving Beta

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Avatar of notmtwain

https://www.chess.com/forum/view/help-support/cannot-unsubscribe-from-beta-version-505-error-and-goat-playing-chess-in-settings

Reports he gets the 500 error with goat picture when he uses settings to leave Beta.

I did too.

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Avatar of davidkaufmann

It is a known issue and we are already working on it. Thank you so much

Avatar of Bad_Dobby_Fischer

we are being held as prisoners!!!!!!!

Avatar of GhostNight

Why would you want to leave beta? It is free, and you may learn new things here! Now I will have some of that goat's milk!

Avatar of flashlight002

@GhostNight I use the site exclusive on my mobile device and now I cannot see any of the self analysis board  notations and I cannot save any variations of the analysis board due to a mobile layout that looks like the below - icons all over the place, notations almost not visible and on less than one line. The save button is hidden behing my profile info. I am recovering from 2 spine ops so use mobile exclusively. The normal non beta mobile site does not layout the self analysis board like this. It is completely functional. I trust this clears up why I would like to leave beta.

 

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Avatar of davidkaufmann

This is a known issue and we are working on it. While this is being resolved, I would recommend you to check our native apps, in which you won't find these issues

Androidhttps://play.google.com/store/apps/details?id=com.chess

iOShttps://itunes.apple.com/us/app/chess-play-learn/id329218549?mt=8

Avatar of flashlight002
  • Thanks happy.png @davidkaufmann

I have all the apps. Reason I mostly don't use the app is that one cannot save one's inputs to the self analysis board in the apps. I have asked how come they can't bring that feature to the app....so the moment one is a paying subscriber the function of being able to save one's variations and moves in the self analysis board is unlocked and made available. Then the apps would be awesome.

Avatar of flashlight002

@davidkaufmann the opt out of beta is fixed. I have left beta and things are back to normal. Thank you very much. I appreciate such fast and friendly advice and help happy.png

Avatar of davidkaufmann

This is the minimum you guys, deserve