Live chess, network lag and "invisible" connection interruptions

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Avatar of e4_guy

So, lately I have so much problems with network lag, even I can't measure it by any means, it should not be present at all.

I have 0% packets loss, average ping time is 180ms which is fine considering it goes over atlantic ocean . . .

The problem I see so far is that live chess applet is not aware of short connection losses, which could be caused by either side. I even tried running ping with -t argument to clue out when these problems occur but no luck.

Just now finished one bullet game with premoved opening, and I watched clock assigning me 3.2 seconds to premoved Bd3 . . . I usually premove up to Qe1 in this opening:

https://www.chess.com/live/game/3473208781

This is "invisible" problem because there is no indication that connection was lost, and I captured  by mere chance right now.

I even tried recording my bullet games to find out when these connection losses occur, but there was no problems that day  so I abandoned the idea.

When there is no such problems on my side, my rating goes up to 1850, when these troubles start my rating can go down to 1450. This is very frustrating !

Next thing, not less important and possibly related, when playing from Firefox, it loads 4 engine instances, and as longer You play larger the RAM footprint. It starts from ~200MB and grows up to few GB-s of course with decaying performance and it chokes whole Windows at some point.

I switched to Chrome and those problems vanished, but undetectable connection losses remain.

Avatar of wollyhood

That's interesting that firefox still has that RAM leak. In my last very small linux system this site ran very well in chromium but chromium itself was also leaking ram or my system was making too much cache or thumbnails or SOMETHING as it would get super slow after 24 hours til it inevitably froze or crashed. Not really to do with chess.com though.  I'm constantly amazed by how little resources chess.com is using for how many things it does so beautifully.

I still can't understand why I have almost no lag in New Zealand with only 40mb/s down and 4 up, and so many other people here have so many issues.

How come you don't use linux btw? I mean it's great that you're testing but you seem to have skill with pcs.

Avatar of e4_guy

This has nothing to do with operating system or location.

Here is main problem that live chess applet doesn't notify users of disconnections, no mater how short they are.

When playing 60 second game this maters a lot, otherwise I'd stop playing when I see connection troubles.

3.2 seconds without connection is too much even for blitz, such things must be reported to user otherwise I'd think someone "hacked" me.

 

Just to add, sometimes it appears that playing over VPN helps, for example if I switch to TOR or just US based VPN I'm usually 10secs faster per game.

Avatar of e4_guy

Will anyone from staff say anything on this ?
Just checked my last 150 lost bullet games;

Page1: lost 25 games on time (played over VPN)

Page2: lost 33 games on time

Page3: lost 37 games on time !!!

I don't think that up to 74% of timeouts is normal, numbers could be worse though.

Avatar of e4_guy

pathping live.chess.com

Tracing route to live.chess.com [67.201.34.165]
over a maximum of 30 hops:
0 my-PC [10.8.8.22]
1 10.8.8.1
2 89.39.107.3
3 109.236.95.226
4 109.236.95.173
5 adm-b3-link.telia.net [62.115.34.60]
6 adm-bb4-link.telia.net [62.115.122.190]
7 adm-b2-link.telia.net [62.115.141.35]
8 adm-bb3-link.telia.net [80.91.253.162]
9 ae-18.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.108]
10 ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
11 ae-0.r22.asbnva02.us.bb.gin.ntt.net [129.250.3.84]
12 ae-5.r23.lsanca07.us.bb.gin.ntt.net [129.250.3.189]
13 ae-0.r22.asbnva02.us.bb.gin.ntt.net [129.250.3.84]
14 ae-5-50.r00.lsanca07.us.ce.gin.ntt.net [129.250.200.38]
15 184.170.244.23
16 coreb.la3.routers.zerolag.com [162.253.68.6]
17 dist301b.1814.la3.routers.zerolag.com [162.253.68.13]
18 dist301a.1814.la3.routers.zerolag.com [67.201.34.162]
19 tromp.chess.com [67.201.34.165]

Computing statistics for 475 seconds...
Source to Here This Node/Link
Hop RTT Lost/Sent = Pct Lost/Sent = Pct Address
0 my-pc [10.8.8.22]
0/ 100 = 0% |
1 37ms 0/ 100 = 0% 0/ 100 = 0% 10.8.8.1
0/ 100 = 0% |
2 37ms 1/ 100 = 1% 1/ 100 = 1% 89.39.107.3
0/ 100 = 0% |
3 37ms 1/ 100 = 1% 1/ 100 = 1% 109.236.95.226
0/ 100 = 0% |
4 38ms 0/ 100 = 0% 0/ 100 = 0% 109.236.95.173
1/ 100 = 1% |
5 40ms 1/ 100 = 1% 0/ 100 = 0% adm-b3-link.telia.net [62.115.34.60]
0/ 100 = 0% |
6 38ms 1/ 100 = 1% 0/ 100 = 0% adm-bb4-link.telia.net [62.115.122.190]
0/ 100 = 0% |
7 39ms 1/ 100 = 1% 0/ 100 = 0% adm-b2-link.telia.net [62.115.141.35]
0/ 100 = 0% |
8 38ms 1/ 100 = 1% 0/ 100 = 0% adm-bb3-link.telia.net [80.91.253.162]
0/ 100 = 0% |
9 47ms 2/ 100 = 2% 1/ 100 = 1% ae-18.r25.amstnl02.nl.bb.gin.ntt.net [129.250.2.108]
0/ 100 = 0% |
10 133ms 1/ 100 = 1% 0/ 100 = 0% ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
0/ 100 = 0% |
11 120ms 2/ 100 = 2% 1/ 100 = 1% ae-0.r22.asbnva02.us.bb.gin.ntt.net [129.250.3.84]
0/ 100 = 0% |
12 179ms 1/ 100 = 1% 0/ 100 = 0% ae-5.r23.lsanca07.us.bb.gin.ntt.net [129.250.3.189]
0/ 100 = 0% |
13 119ms 1/ 100 = 1% 0/ 100 = 0% ae-0.r22.asbnva02.us.bb.gin.ntt.net [129.250.3.84]
0/ 100 = 0% |
14 183ms 1/ 100 = 1% 0/ 100 = 0% ae-5-50.r00.lsanca07.us.ce.gin.ntt.net [129.250.200.38]
0/ 100 = 0% |
15 --- 100/ 100 =100% 99/ 100 = 99% 184.170.244.23
0/ 100 = 0% |
16 183ms 1/ 100 = 1% 0/ 100 = 0% coreb.la3.routers.zerolag.com [162.253.68.6]
0/ 100 = 0% |
17 --- 100/ 100 =100% 99/ 100 = 99% dist301b.1814.la3.routers.zerolag.com [162.253.68.13]
0/ 100 = 0% |
18 184ms 1/ 100 = 1% 0/ 100 = 0% dist301a.1814.la3.routers.zerolag.com [67.201.34.162]
1/ 100 = 1% |
19 185ms 2/ 100 = 2% 0/ 100 = 0% tromp.chess.com [67.201.34.165]

Trace complete.

Avatar of Trexler3241
e4_guy wrote:

Will anyone from staff say anything on this ?
Just checked my last 150 lost bullet games;

Page1: lost 25 games on time (played over VPN)

Page2: lost 33 games on time

Page3: lost 37 games on time !!!

I don't think that up to 74% of timeouts is normal, numbers could be worse though.

That’s 63.33333%.

Avatar of e4_guy

Due to my fiber connection being offline, today I switched to 3G as first aid replacement.

I had no idea that my fiber connection was so bad, just managed to play 81 moves in 1min bullet game, that was virtually impossible from fiber.

It turns out that my fiber modem died, and it appears there was main cause of lags and interruptions.

Avatar of erik

Wow. Fascinating!! Thank you for letting us know!

Avatar of wollyhood

Am sure there were tests you could do to make sure your modem was working correctly. I currently have two excellent modems even though I'm broke as all Funiculà. That's the easy pleb's way, get TWO good chance one will not be broken.

I get heaps of data back from speedtest-cli tool but am sure there is something you could use.

Your ISP is probably charging you for a particular speed so you could also have checked what speeds you were getting versus what they promised you.

Avatar of e4_guy

Internet access here is unlimited by all means. I have fiber optic connection and 100/50 mb/s with unlimited bandwidth and no protocol blocked.

Mobile data is however very expensive.

Issue with my fiber modem is, very old buggy firmware which causes very short connection losses - maybe half a second or so, not always but sometimes. Enough to ruin bullet game, but otherwise undetectable.

Avatar of erik

I wonder how many other people are out there experiencing something like this, and frustratedly not knowing. And the hard part is - it doesn't manifest itself in general websites because they don't need the same kind of connection...

Avatar of e4_guy

It might be useful to develop some sort of tool to measure quality of connection with live servers on chess.com. 

Currently, the part which manages connection sometimes lags 5 seconds behind before reporting that connection is lost. That is fine for longer time controls, but not for bullet happy.png