Support for Suicidal Individuals on Social & Digital Media
There is a social media tool kit developed by the National Suicide Prevention Lifeline (Social Media Support Toolkit), which is available to Digital Community Managers and organizations like chess.com. It aids in establishing safety policies for helping individuals who are experiencing a suicidal crisis.
Also, the National Suicide Prevention Lifeline offers assistance with developing suicide prevention protocols. Based on communications with chess.com staff during crisis situations, I believe they may be receptive to updating their protocols.
Even if they have previously utilized these sources, it appears that it is time to reevaluate the needs of the community and see what needs to be improved to better serve the needs of chess.com members.
After reading a few recent threads about children seeking mental health support on the site, I found it alarming that posters were not aware of existing resources (ex. links to resources in our club). This "Emotional Support Resources" club is not enough, it looks like chess.com needs to do something like TwitchTwitch Cares: Mental Health Support & Information .
Recent threads about children seeking mental health help:
In response to those threads, I revised our private club introduction and posted it to the forums. Emotional Support: Guidance, Resources and Handling Urgent Situations:
Support for Suicidal Individuals on Social & Digital Media
There is a social media tool kit developed by the National Suicide Prevention Lifeline (Social Media Support Toolkit), which is available to Digital Community Managers and organizations like chess.com. It aids in establishing safety policies for helping individuals who are experiencing a suicidal crisis.
Also, the National Suicide Prevention Lifeline offers assistance with developing suicide prevention protocols. Based on communications with chess.com staff during crisis situations, I believe they may be receptive to updating their protocols.
Even if they have previously utilized these sources, it appears that it is time to reevaluate the needs of the community and see what needs to be improved to better serve the needs of chess.com members.
After reading a few recent threads about children seeking mental health support on the site, I found it alarming that posters were not aware of existing resources (ex. links to resources in our club). This "Emotional Support Resources" club is not enough, it looks like chess.com needs to do something like Twitch Twitch Cares: Mental Health Support & Information .
Recent threads about children seeking mental health help:
https://www.chess.com/forum/view/site-feedback/number-of-children-seeking-mental-health-help-pinned-locked-thread
https://www.chess.com/forum/view/community/alarming-number-of-kids-turning-to-this-site-for-psychiatric-advise-or-threatening-suicide
In response to those threads, I revised our private club introduction and posted it to the forums. Emotional Support: Guidance, Resources and Handling Urgent Situations:
https://www.chess.com/forum/view/off-topic/emotional-support-guidance-resources-and-handling-urgent-situations
If anyone is interested in contacting chess.com staff about safety protocol improvement, please let me know.