This is the perfect question to email to support@chess.con 
They can definitely help here.
To Employees at Chess.com
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Jul 9, 2019
0
#2
Okay Thanks
just did
How do I see there response?
Jul 9, 2019
0
#6
SamCopeland wrote:
This is the perfect question to email to support@chess.con They can definitely help here.
support@chess.con does not exist 
Lol!!!
Com* XD!
Wait.... Chess. Com staff can make mistakes too?!?!? 
It's my native tongue
Jul 10, 2019
0
#11
I guess that this is the preferred channel for contacting chess.com support:
https://support.chess.com/customer/portal/emails/new
Jul 10, 2019
0
#12
@Checkmate_Anthony I think you need to switch to Diamond status yourself.
Checkmate_Anthony wrote:
Okay Thanks
just did
That's all done Just wait for less than a week, it'll be upgraded
There's da Supertasker 
woah, he got it Much much faster
Hey Guys, I am in dire need of your help!
So not to long ago I was gifted a month of Gold and yesterday while gold was still active I was gifted a year of Diamond. but when I looked at my profile it said
GOLD MEMBER! (Expires March 13th 2021)
But the thing is I was gifted a year of diamond not gold do you know how to give me the diamond after the gold and not just have gold?