Yup. Time to revive this thread. Hasn't gotten any better since January 2020.
Chess (and in particular chess.com) is like a microcosm of a deteriorating society. What was once a gentleman's game where you shake hands over some whiskey is now a consortium of toxic edgelords, incels, racists, and pimply faced trolls. It's basically 1 in 3 players, sometimes 3 or 4 games in a row now lashing out at their anger at life behind chess anonymity.
This place is no better than a decrepit cesspool like Reddit. I've had death threats, anti American tirades, been called anti white racial slurs, been called anti black racial slurs, and this is in addition to the hundreds of "Lols", clock runners, and being called a "coward" for refusing your petty revenge fantasy rematch offers. I had a nearly titled 2200 player call me pathetic, stalk my account, and harass me weeks after our dispute on the forum. This was a guy who purported to sell coaching for $15 an hour (if you'. I've had players promise to harass me under alt accounts.
And it's very true that overall the decorum on a forum like this is just non existent. Asking any question or venting under any circumstances is like a forcefield that electrocutes you if you breath on it. Newbies and intermediates are constantly kicked while they're down. If they express frustration and hint at leaving, instead of some constructive criticism its "bye Felicia, just go next time". The hive mind and toxicity is at a cult like fever pitch.
"People use their rating like some kind of social credit system"
Yeah that is basically how the chess world works like it or not, The higher rating you have the more respect you get
At least when you're talking about chess. And it makes sense. An IM is naturally going to have more credibility and get more respect when he offers his/her opinion on a chess topic. On any non-chess topic, forget it!