Were you using the Chessconnect extension or the Chessnut app?
The creator of the extension mention in the thread here (post #19)
That if you have a problem with the extension and cheat detection to push them further.
@Martin_Stahl needs to clarify what he means, as I have never seen anything about that and these boards are going to explode over the next couple of weeks/months with lots of them coming for Christmas.
(BTW, your account does not look like it is banned, so what exactly happened?)
I was using an iPad via the chessnut app, I was very impressed with how well it worked until this happened. I am currently banned from entering (live) tournaments and arenas, indefinitely, while "your play is evaluated by our Fair Play team" which is presumably a complete crock as it's just an algorithmic bug and a cursory glance at my small number of games would have already shown them to be bog-standard.
I also messaged Martin Stahl to ask what he meant and will report any response here unless he comments directly.
Yeah, totally bogus by chess.com. If they cannot develop code that can see the difference between an e-board and a cheater they need to find real developers.
They really need to figure this out as I have the Air, I have the Evo, as well as several others.
The other site (THE SITE WHICH MUST NOT BE MENTIONED!!!!) handles the boards much better.
That's good news at least, thanks. I haven't got round to trying it there yet but have some plans...
They could just disable whatever bit of cheat detection is causing the problem, at least have a human glance over it rather than auto-ban first and then.....ignore complaints, it seems.
OH NOOOO!! I just spent over $1000 on a Chessnut pro setup. I bought it specifically because it was advertised to work with chess.com. I love playing over a real beautiful chess set and I also need to practice over a real board as I find it very different in 3D. Can chess.com please let us know because I may consider sending it back or just using it against a computer and on other sites. Chess.com is my favourite site though.
Also, it does concern me that people cheat. It sucks when they affect other people’s ratings. What concerns be just as much are the unlucky people who are falsely accused and convicted for cheating.
cheaters are mostly cheating themselves. What is the point of cheating? To prove that your chess computer is better than people? You will all get you karma, so lookout and stop cheating. You know who you are.
I do not think anyone has been flagged for using the Chessconnect extension with the board. I have been using it with my Air and it is a great extension. Just got my Pro and can't wait to use it.
I do not think anyone has been flagged for using the Chessconnect extension with the board. I have been using it with my Air and it is a great extension. Just got my Pro and can't wait to use it.
isn't that what this thread is about?I hope you are right. I love the Pro, it is great but mine came with absolutely no instruction so it took me a few days to get it working right, tech support is hard to get. I hope they improve this part of their business. enjoy.
You pulled up a thread that was over 3 months old.
There are lots of people using the Chessconnect extension with the Air, the Air+ and the Pro (not to mention other boards as well), none of them seem to be reporting any issues.
Go look at the Chessconnect thread. There are no reports currently of anyone getting "flagged" or "restricted".
As the originator....it was only an issue for me in some particular events (rapid swiss competitions organised by the ECF club). I don't know why this is the case, but support said they knew about the problem and freed up my account promptly when asked. It hasn't happened in a while but I mostly use the board on lichess anyway (which was the main reason for buying it, I generally play longer time controls there).
It functions really well other than this one issue (which may not be an issue for many people).
Thanks @jamesthetall for clearing that up.
Nice to know they cleared your account when you discussed with them.
I dealt with this multiple times. After a few days of stress, they cleared my account each time. Now I don't use the board. Wasted all that money.
As far as I'm aware, most of the developers didn't work with the site to make their devices work here, just came up with a way to do it and the site detects that and flags it. I know some developers have been subsequently working with the site on how they work but don't know the status on any of them.
Back in October, I received this message from support:
"I am so sorry this happened to you again! We are working with Chessnut to get this resolved once and for all.
I tracked down the developer as soon as I got your message.
They have reset this again for you NOW!
You should be able to play tournaments now! Please let me know how it goes!"
And also:
"First, I do understand and apologize for the inconvenience regarding the Eboards! I am putting this message on a reminder to popup in my Q. I will notify you when we get this fixed. Again, I am so sorry."
So it sounds like they are or were working with them, but I never received the follow up so, I have no idea where they are at with it.
boards are not currently recommended for live games if you plan on playing tournaments anytime after using the board.
Could this be the future of all e-boards on chess.com?
I can't say for sure what any individual manufacturer/developer may have tried but that was my understanding based on what I've seen discussed. It's certainly possible I misunderstood something or some kind of attempt was made but nothing was available at the time for them to use, or what was available wasn't suited to their needs, and they used other methods to get it to work anyway.
I believe the site has been working on a standard method that can be used by board manufacturers, something that wasn't available previously
I can perhaps see one potential problem with Chessconnect. It allows you to set your own latency. What if I set a really long latency, like 2 seconds or longer? Would it allow me to make a move, even briefly take my hand off the piece, see immediately that it's a bad move and move it back, before the move even registered with chess.com? That would seem like cheating to me if it works like that, though I admit I don't really understand latency!
How many people has this happened to? I've just had my account restricted after using my new chessnut air for the first time last week. I've not had any proper explanation and no response to my message to support (no surprise there really) but just putting two and two together. What an absolute shower.
Also, where are these boards "not currently recommended"? This quote below is from Martin Stahl:
"Not 100% sure about iOS but the Chessnut air boards are not currently recommended for live games if you plan on playing tournaments anytime after using the board.
Currently that can get accounts restricted, though I think Chessnut may be working with the site on ways to be better supported."