Best Chess Set Design Ever?

Westsailor32

I've never been much for themed chess pieces but the 'cowboys & indians' set sounds amazing

chuyxray

I was just out of grad school and extremely poor at the time, but now, I wish I'd borrowed the funds for that set.  I didn't even play chess then... :-)

The guy was obviously naturally gifted, with a profound feeling for his childhood experiences on the "res."

My only interest then was based on my hobby of welding.  I asked the "artist' ( I doubt he thought of himself as one) what he used for flux.  His response: "Flux ?"

tskeldon

Happy New Year!

Update: It's several days later and I am still yet to receive a reply of any kind from Staunton Castle to any one of several phone calls, emails, or texts. Despite continuing to solicit my order ('you have items in you cart'), they won't reply, or provide a quote on shipping charges, or delivery dates, let alone a question regarding buying an extra side in a contrasting color.

Someone said previously that 'you have to be patient', and I get the good place where that is coming from, but the truth is that patience, as a virtue (being as it is the products of ethics), is by definition always optional; the is no 'have to'. As such virtue is never a social obligation in the way that morals (an obligation come of a social contract) are. We are free to go elsewhere!

Virtue, like trust and respect, is best spent on those who reply to it, rather than trade against it. Personally I am tired of contemporary business models that would feign friendship (for what little its platitudes cost) because they intend to tax against your hope of service (which costs them beyond the lethargy of modern retail), which is why so many fail, but can't account it.

There is no honor, gift or privilege in being able to pay an on-line vendor their asking price to purchase a product from them. They are not entitled to any 'additional' consideration that has not already been factored into the price; we already buy sight-unseen, wait weeks on end for delivery, before then having to struggle with returns, and delivery costs. What do they risk?

On-line providers are making the same mistake that brick and mortar stores made: thinking that 'they' define the terms, because customers let them for being guilted into being 'patient' to suffer ever depreciated service in return for...what...self righteousness? It is a mistake to treat a company as if it were an individual, simply because an individual 'speaks' for the company.

Sorry about the retail rant. It is the season you know. You can't pay for good service these days it has grown so rare, even though there are those who would pay a premium for it rather than suffer without it. What I really want to know then is has anyone ordered or 'received' product or reply from Staunton Castle over the holidays? Thanks!

 

MCH818
tskeldon wrote:

Happy New Year!

Update: It's several days later and I am still yet to receive a reply of any kind from Staunton Castle to any one of several phone calls, emails, or texts. Despite continuing to solicit my order ('you have items in you cart'), they won't reply, or provide a quote on shipping charges, or delivery dates, let alone a question regarding buying an extra side in a contrasting color.

Someone said previously that 'you have to be patient', and I get the good place where that is coming from, but the truth is that patience, as a virtue (being as it is the products of ethics), is by definition always optional; the is no 'have to'. As such virtue is never a social obligation in the way that morals (an obligation come of a social contract) are. We are free to go elsewhere!

Virtue, like trust and respect, is best spent on those who reply to it, rather than trade against it. Personally I am tired of contemporary business models that would feign friendship (for what little its platitudes cost) because they intend to tax against your hope of service (which costs them beyond the lethargy of modern retail), which is why so many fail, but can't account it.

There is no honor, gift or privilege in being able to pay an on-line vendor their asking price to purchase a product from them. They are not entitled to any 'additional' consideration that has not already been factored into the price; we already buy sight-unseen, wait weeks on end for delivery, before then having to struggle with returns, and delivery costs. What do they risk?

On-line providers are making the same mistake that brick and mortar stores made: thinking that 'they' define the terms, because customers let them for being guilted into being 'patient' to suffer ever depreciated service in return for...what...self righteousness? It is a mistake to treat a company as if it were an individual, simply because an individual 'speaks' for the company.

Sorry about the retail rant. It is the season you know. You can't pay for good service these days it has grown so rare, even though there are those who would pay a premium for it rather than suffer without it. What I really want to know then is has anyone ordered or 'received' product or reply from Staunton Castle over the holidays? Thanks!

 

Mandeep replied to someone else recently. I believe it was mentioned in the SC thread. Mandeep basically said the person in charge on online orders failed to properly take care of customers. Mandeep just fired this person. It might be a good idea to reach out to Mandeep again and see what happens.

[edit] Here is the thread - See post #23: https://www.chess.com/forum/view/chess-equipment/staunton-castle-unresponsive-beware?page=2

tskeldon

With all due respect, people are still missing the point: if Mandeep wants to sell me a chess set, he should reply to anyone of the multiplicity of contacts I have provisioned him with, otherwise I will simply take my business elsewhere. More to the point, if Mandeep were so 'nice', he would have done so of that personal volition alone, regardless of the money involved. I have hundreds of students who I am currently teaching on line who require, and get address, of their situation EVERY DAY, on complex issues of philosophy that require greater consideration and effort of text than a simple retail reply. I personally answered over 100 emails yesterday in an hour; it doesn't take long or much effort to be polite, diligent, and informative. Businesses can use batch emails to let everyone know what going on, in advance of personal address, they simply can't be bothered, and so they should suffer the economic fallout than an education may transpire; maybe they might learn a lesson come of logical consequence (a non-punitive consequence that is instead only the 'logical' result of an action; or in this case...inaction).

MCH818
tskeldon wrote:

With all due respect, people are still missing the point: if Mandeep wants to sell me a chess set, he should reply to anyone of the multiplicity of contacts I have provisioned him with, otherwise I will simply take my business elsewhere. More to the point, if Mandeep were so 'nice', he would have done so of that personal volition alone, regardless of the money involved. I have hundreds of students who I am currently teaching on line who require, and get address, of their situation EVERY DAY, on complex issues of philosophy that require greater consideration and effort of text than a simple retail reply. I personally answered over 100 emails yesterday in an hour; it doesn't take long or much effort to be polite, diligent, and informative. Businesses can use batch emails to let everyone know what going on, in advance of personal address, they simply can't be bothered, and so they should suffer the economic fallout than an education may transpire; maybe they might learn a lesson come of logical consequence (a non-punitive consequence that is instead only the 'logical' result of an action; or in this case...inaction).

You can definitely take your business elsewhere but everywhere is the same. Someone recently reported it took 2 weeks to get a return label from Chesshouse.com. Chesshouse is a very good supplier with a great reputation. Another recently reported HoS did not respond to emails as well. Another said HoS has their package waiting to ship on 12/12 and it was still listed with the same status as of 1/1.... 19 days later. HoS is also very good about returning emails and delivering products on time. Noj has a backlog 4 months. When I bought from them around summery 2020, the waiting list was 6-8 weeks. The industry is slammed. You can try other places but you probably won't get a better experience until this back log clears up. Don't take my word for it. Do you own research. Read all of the recent threads. There are a bunch of people complaining about service from companies who have good reputations. If these same companies are now providing poor service all at the same time, do you think it is because suddenly all of those companies just don't care or do you think the load has increased to levels that overwhelm these companies' systems and procedures?

sound67
tskeldon hat geschrieben:

Happy New Year!

Update: It's several days later and I am still yet to receive a reply of any kind from Staunton Castle to any one of several phone calls, emails, or texts. Despite continuing to solicit my order ('you have items in you cart'), they won't reply, or provide a quote on shipping charges, or delivery dates, let alone a question regarding buying an extra side in a contrasting color.

Someone said previously that 'you have to be patient', and I get the good place where that is coming from, but the truth is that patience, as a virtue (being as it is the products of ethics), is by definition always optional; the is no 'have to'. As such virtue is never a social obligation in the way that morals (an obligation come of a social contract) are. We are free to go elsewhere!

Virtue, like trust and respect, is best spent on those who reply to it, rather than trade against it. Personally I am tired of contemporary business models that would feign friendship (for what little its platitudes cost) because they intend to tax against your hope of service (which costs them beyond the lethargy of modern retail), which is why so many fail, but can't account it.

There is no honor, gift or privilege in being able to pay an on-line vendor their asking price to purchase a product from them. They are not entitled to any 'additional' consideration that has not already been factored into the price; we already buy sight-unseen, wait weeks on end for delivery, before then having to struggle with returns, and delivery costs. What do they risk?

On-line providers are making the same mistake that brick and mortar stores made: thinking that 'they' define the terms, because customers let them for being guilted into being 'patient' to suffer ever depreciated service in return for...what...self righteousness? It is a mistake to treat a company as if it were an individual, simply because an individual 'speaks' for the company.

Sorry about the retail rant. It is the season you know. You can't pay for good service these days it has grown so rare, even though there are those who would pay a premium for it rather than suffer without it. What I really want to know then is has anyone ordered or 'received' product or reply from Staunton Castle over the holidays? Thanks!

 

Fact is, no company in the world needs or wants a customer like you. 

Jcd1234

I got a set  from Staunton Castle just last night.

 

 

Eyechess
sound67 wrote:
tskeldon hat geschrieben:

Happy New Year!

Update: It's several days later and I am still yet to receive a reply of any kind from Staunton Castle to any one of several phone calls, emails, or texts. Despite continuing to solicit my order ('you have items in you cart'), they won't reply, or provide a quote on shipping charges, or delivery dates, let alone a question regarding buying an extra side in a contrasting color.

Someone said previously that 'you have to be patient', and I get the good place where that is coming from, but the truth is that patience, as a virtue (being as it is the products of ethics), is by definition always optional; the is no 'have to'. As such virtue is never a social obligation in the way that morals (an obligation come of a social contract) are. We are free to go elsewhere!

Virtue, like trust and respect, is best spent on those who reply to it, rather than trade against it. Personally I am tired of contemporary business models that would feign friendship (for what little its platitudes cost) because they intend to tax against your hope of service (which costs them beyond the lethargy of modern retail), which is why so many fail, but can't account it.

There is no honor, gift or privilege in being able to pay an on-line vendor their asking price to purchase a product from them. They are not entitled to any 'additional' consideration that has not already been factored into the price; we already buy sight-unseen, wait weeks on end for delivery, before then having to struggle with returns, and delivery costs. What do they risk?

On-line providers are making the same mistake that brick and mortar stores made: thinking that 'they' define the terms, because customers let them for being guilted into being 'patient' to suffer ever depreciated service in return for...what...self righteousness? It is a mistake to treat a company as if it were an individual, simply because an individual 'speaks' for the company.

Sorry about the retail rant. It is the season you know. You can't pay for good service these days it has grown so rare, even though there are those who would pay a premium for it rather than suffer without it. What I really want to know then is has anyone ordered or 'received' product or reply from Staunton Castle over the holidays? Thanks!

 

Fact is, no company in the world needs or wants a customer like you. 

Give the guy a break.

He has some point to what he says.

It is a fact that when ordering online the buyer buys sight-unseen from the seller.  As an example, would you buy a violin online with no expectation to be able to easily return it after assessing it yourself?  I recently bought a French Horn this way.  The dealer, who is in the Boston, Massachusetts area sent me the horn in question for a two week trial time for me.  By the way, they sent the horn to me without charging me until I decided.

This is a relatively small industry.  Here in the USA I have forged real friendships with some of the sellers.  Raphael of The Chess House, Shelby of American Chess Equipment (and Dewain before him), Quentin of Chessusa.com, Ron and Gerry of The Rochester Chess Center, Kevin at The House of Staunton, Frank Camaratta, Dennis of Legend Products, and a few others over the years.  I know that I can call any of them up, today, and they would give me true and honest assessments of products.  They would give me great service.  And they would allow me to get the lowest price available at the time for that product.
When I buy from any place on your side of the Atlantic, I must trust the sight-unseen.  Yes, with guys like Gregor of Noj. Ifekali of Best Chessmen Ever, Carl of Official Staunton, and a couple places in Italy that I have bought from, I have my buying history to rely on.  Chess Bazaar is also predictable to me from my buying history with them and what I have seen on this forum.  Nonetheless, there still is a trust factor until I have the product in hand.

 

magictwanger

I can feel empathy for you Skeldon.

Btw,weren't you my college english professor?

Your command of the language is impressive.You only gave me a B.

Brynmr
Jcd1234 wrote:

I got a set  from Staunton Castle just last night.

 

 

Which one did you get? I'm looking at the Danum set.

Brynmr
MCH818 wrote:
tskeldon wrote:

With all due respect, people are still missing the point: if Mandeep wants to sell me a chess set, he should reply to anyone of the multiplicity of contacts I have provisioned him with, otherwise I will simply take my business elsewhere. More to the point, if Mandeep were so 'nice', he would have done so of that personal volition alone, regardless of the money involved. I have hundreds of students who I am currently teaching on line who require, and get address, of their situation EVERY DAY, on complex issues of philosophy that require greater consideration and effort of text than a simple retail reply. I personally answered over 100 emails yesterday in an hour; it doesn't take long or much effort to be polite, diligent, and informative. Businesses can use batch emails to let everyone know what going on, in advance of personal address, they simply can't be bothered, and so they should suffer the economic fallout than an education may transpire; maybe they might learn a lesson come of logical consequence (a non-punitive consequence that is instead only the 'logical' result of an action; or in this case...inaction).

You can definitely take your business elsewhere but everywhere is the same. Someone recently reported it took 2 weeks to get a return label from Chesshouse.com. Chesshouse is a very good supplier with a great reputation. Another recently reported HoS did not respond to emails as well. Another said HoS has their package waiting to ship on 12/12 and it was still listed with the same status as of 1/1.... 19 days later. HoS is also very good about returning emails and delivering products on time. Noj has a backlog 4 months. When I bought from them around summery 2020, the waiting list was 6-8 weeks. The industry is slammed. You can try other places but you probably won't get a better experience until this back log clears up. Don't take my word for it. Do you own research. Read all of the recent threads. There are a bunch of people complaining about service from companies who have good reputations. If these same companies are now providing poor service all at the same time, do you think it is because suddenly all of those companies just don't care or do you think the load has increased to levels that overwhelm these companies' systems and procedures?

3 weeks not 2. The owner emailed me and apologized. He seemed like a good guy but he messed up bad. I didn't just receive an item that didn't work or was chipped. I received an item that stunk up my entire apartment. Yes, my ENTIRE apartment. My wife couldn't stand the smell either so I wrapped it back up toot suite. I have no idea what that odor was or what it was doing to my lungs - maybe nothing, I don't know. That's a far cry from getting a rook with a crack in it. Then I had to wait 3 weeks for a return label because I didn't believe I should have to pay for postage. But guess what? I DO have to pay for postage. The label costs me 10 bucks. So this company sends me an offensive item to which I have to pay money to return, AFTER I've waited the better part of a month. Ask me if I plan on shopping at the Chess House again.   

tskeldon

That's great Jcd1234! There is hope yet, if not so too for me I fear. Apparently no company needs or wants a customer like me! To be fair to sound67, whatever his motivation, he is, after a fashion, correct: some small business owners would rather starve than denigrate themselves by admitting that they are working in a service of a customer; whose is, by definition, elevated above them by the terms of the flow of exchange (Adam Smith). The fact that these individuals struggle to maintain both their business and personal 'false' sense of self, usually at the expense of their bottom line, is proof enough that traditionally their are insufficient low self-esteem customers to support their business model, though I fear it may be changing. Consider also that pharmacists, those who do not own their establishment in which they work, are themselves little more than retail workers. If they owned their establishment, they would at least be businessman. There is no place in business for ego! What is it they say about the customer always being right!

MCH818
Brynmr wrote:
 

3 weeks not 2. The owner emailed me and apologized. He seemed like a good guy but he messed up bad. I didn't just receive an item that didn't work or was chipped. I received an item that stunk up my entire apartment. Yes, my ENTIRE apartment. My wife couldn't stand the smell either so I wrapped it back up toot suite. I have no idea what that odor was or what it was doing to my lungs - maybe nothing, I don't know. That's a far cry from getting a rook with a crack in it. Then I had to wait 3 weeks for a return label because I didn't believe I should have to pay for postage. But guess what? I DO have to pay for postage. The label costs me 10 bucks. So this company sends me an offensive item to which I have to pay money to return, AFTER I've waited the better part of a month. Ask me if I plan on shopping at the Chess House again.   

My bad... 3 weeks. I am getting older and more forgetful. Your experience sounds terrible. Why do you have to pay for the return label if there was an odor issue? I thought Chesshouse.com sent you a label. Btw, I ordered a 12" magnetic set from them and it smelled very bad. It stunk up my place. I lived with it and eventually used the set for a few months before moving onto a 14" board. I can empathize with you on the smell.

Brynmr
MCH818 wrote:
Brynmr wrote:
 

3 weeks not 2. The owner emailed me and apologized. He seemed like a good guy but he messed up bad. I didn't just receive an item that didn't work or was chipped. I received an item that stunk up my entire apartment. Yes, my ENTIRE apartment. My wife couldn't stand the smell either so I wrapped it back up toot suite. I have no idea what that odor was or what it was doing to my lungs - maybe nothing, I don't know. That's a far cry from getting a rook with a crack in it. Then I had to wait 3 weeks for a return label because I didn't believe I should have to pay for postage. But guess what? I DO have to pay for postage. The label costs me 10 bucks. So this company sends me an offensive item to which I have to pay money to return, AFTER I've waited the better part of a month. Ask me if I plan on shopping at the Chess House again.   

My bad... 3 weeks. I am getting older and more forgetful. Your experience sounds terrible. Why do you have to pay for the return label if there was an odor issue? I thought Chesshouse.com sent you a label. Btw, I ordered a 12" magnetic set from them and it smelled very bad. It stunk up my place. I lived with it and eventually used the set for a few months before moving onto a 14" board. I can empathize with you on the smell.

No problem. The thing about the label is he provides it but will deduct $10 from the refund. Less than what it would cost me to send back I'm sure but in this case unfair. I got a little health issue with my lungs so the fumes were a concern. I have no garage and leaving the set at my brother in law's place to off gas for 2 weeks requires a 2 hour drive - and 2 weeks. LOL I mean really. But I don't hold a grudge. I just gotta sound off. Then I'm ok. wink.png 

MCH818
Brynmr wrote:
MCH818 wrote:
Brynmr wrote:
 

3 weeks not 2. The owner emailed me and apologized. He seemed like a good guy but he messed up bad. I didn't just receive an item that didn't work or was chipped. I received an item that stunk up my entire apartment. Yes, my ENTIRE apartment. My wife couldn't stand the smell either so I wrapped it back up toot suite. I have no idea what that odor was or what it was doing to my lungs - maybe nothing, I don't know. That's a far cry from getting a rook with a crack in it. Then I had to wait 3 weeks for a return label because I didn't believe I should have to pay for postage. But guess what? I DO have to pay for postage. The label costs me 10 bucks. So this company sends me an offensive item to which I have to pay money to return, AFTER I've waited the better part of a month. Ask me if I plan on shopping at the Chess House again.   

My bad... 3 weeks. I am getting older and more forgetful. Your experience sounds terrible. Why do you have to pay for the return label if there was an odor issue? I thought Chesshouse.com sent you a label. Btw, I ordered a 12" magnetic set from them and it smelled very bad. It stunk up my place. I lived with it and eventually used the set for a few months before moving onto a 14" board. I can empathize with you on the smell.

No problem. The thing about the label is he provides it but will deduct $10 from the refund. Less than what it would cost me to send back I'm sure but in this case unfair. I got a little health issue with my lungs so the fumes were a concern. I have no garage and leaving the set at my brother in law's place to off gas for 2 weeks requires a 2 hour drive - and 2 weeks. LOL I mean really. But I don't hold a grudge. I just gotta sound off. Then I'm ok.  

I think if a set smells then the customer should be able to return it for a full refund. That's not your fault. You have a right to be mad about that. I understand the fee if you bought it and then change your mind. That's not what happened here. 

I don't have a lung issue yet other than being a heavy smoker for many many years. TG I quit smoking in 2014. The odor is definitely a concern with lung issues. That odor is very toxic and very unpleasant. I wouldn't want that set if I had any respiratory issues. It really can't be too healthy for people with good lungs. Anyhow, sound off and get it out of your system.

Lastrank

I would love to buy a Drueke player's choice chess set, plastic, but they're asking exorbitant amounts of money for them.  To me it's the best design ever!