I agree on DGT. I don't understand why they haven't done more. Their boards & pieces are beautiful and they had a great foundation to kick on.
It would seem a fairly simple process to release an updated full size board with the latest Bluetooth rather than the archaic legacy version that is currently included. Just with that simple swap out would make the boards compatible with Apple devices. I would guess that wouldn't be much more than swapping their logic board out.
This is not to mention more ambitious innovations that challenger manufacturers have brought in, like under board 'invisible' LED's etc.
The software is in a similar state, and is pretty outdated.
All that said I love my DGT board (The build quality on the board & pieces is second to none) and ChessConnect (thanks to Jorn) has reinvigorated it completely.
They've done upgrade modules before. When the Smartboard was released it had better piece recognition than the earlier boards, so you can buy the updated circuit board and swap it. Someone on here has done that. So yearh upgrading BT would be easy.
If I owned it, I want to dominate all markets, or at least to attempt to. I'm no expert but the ROI would be worth it, or other manufacturers would bother surely. I'd certainly want to have to best products on the market.
DGT is more orientated to "professional" consumers, that is providing support from tournament organizers: they all rely on DGT because their product is great and they were the only providers (and still are, I don't think other companies like Chessnut have the power to compete in the tournament sector yet). On the contrary, they are completey disregarding final consumers, also because we're not enough in number to grant them a consistent economic return.
That is why they put very little effort in supporting final users issues. I don't think it's a wise decision, if I were them I would put more effort in that, expecially now that there are several competitors which in some cases offer even a more functional product. Like che Chessnut Pro, for example, might not be "better" in terms of quality... MAYBE... but there's no doubt that the led on the board makes more practical to use it for online play, even without a clock. If I were DGT I would be VERY worried by their innovations... But I am not