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Unable to access lessons on chess.com!

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Avatar of Jebiwarrior
Jebiwarrior
May 18, 2020
0
#1
Can anyone help? I upgraded to Gold Membership about 3 weeks ago, during the first week I was able to access the 3 lessons as promised. However, now I’m unable to access even a single lesson. Does any one know what’s going on? Is there a problem with the site? Is anyone else experiencing this difficulty?
I had no problems with lessons before the upgrade and have no issues with puzzle rush or puzzles after upgrade.

Any thoughts would be appreciated.

I’m currently waiting for a response from chess.com regarding this issue.
Avatar of notmtwain
notmtwain
May 18, 2020
0
#2
Jebiwarrior wrote:
Can anyone help? I upgraded to Gold Membership about 3 weeks ago, during the first week I was able to access the 3 lessons as promised. However, now I’m unable to access even a single lesson. Does any one know what’s going on? Is there a problem with the site? Is anyone else experiencing this difficulty?
I had no problems with lessons before the upgrade and have no issues with puzzle rush or puzzles after upgrade.

Any thoughts would be appreciated.

I’m currently waiting for a response from chess.com regarding this issue.

On the website? On one of the apps?

Try clearing your cache.

Avatar of Tuemesito
Tuemesito
May 21, 2020
0
#3
It also happened with me. I payed the gold subscription and I am not able to access the lessons.
Avatar of notmtwain
notmtwain
May 22, 2020
0
#4
Tuemesito wrote:
It also happened with me. I payed the gold subscription and I am not able to access the lessons.

On the website? On one of the apps? Which one?

Try clearing the cookies and the browser cache.

If that doesn't work, write an email to support@chess.com. 

Avatar of Jebiwarrior
Jebiwarrior
Jun 1, 2020
0
#5

The problem has resolved itself now, I am again able to access lessons.

Avatar of Guest8031912575
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