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EGcwar60
EGcwar60
Nov 24, 2019
0
#1
the program has crazy bugs! it won't allow legal moves! moves pieces to the wrong square'or freezes and won't move at all!! worst of all you can't talk to administation for help! is sad 😢 I rest like the sight" oh well good bye!!
Martin_Stahl
Martin_Stahl
Moderator
Nov 24, 2019
0
#2
EGcwar60 wrote:
the program has crazy bugs! it won't allow legal moves! moves pieces to the wrong square'or freezes and won't move at all!! worst of all you can't talk to administation for help! is sad 😢 I rest like the sight" oh well good bye!!

 

The site allows all legal moves. But based on the rest of your post, it sounds like you were impacted by lag and/or disconnects.

 

https://support.chess.com/article/213-how-do-i-fix-my-disconnect-lag-issues

 

https://support.chess.com/article/873-how-can-i-improve-my-live-chess-connection

 

Also, opening tickets to support is how you contact staff.

 

https://support.chess.com/article/346-contact-us