points - question
https://support.chess.com/customer/en/portal/articles/1444780-the-game-ended-and-my-rating-didn-t-change-at-all-why-?b_id=12321
A game challenge can be either rated or unrated. If it's unrated, the game result won't affect the rating of either player.
Are you playing on an app? The iPhone app only shows stats for daily 960, not live 960.
The website will show your current live 960 rating.
[Site "Chess.com iPhone"]
[Date "11/29/2017 08:25PM"]
[White "Dgribble (522)"]
[Black "Misza23 (488)"]
1.Nf3 Nc6 2.e4 a6 3.Bc4 Nb4 4.c3 Nd3 5.Kf1 c6 6.b3 e6 7.Ba3 d6 8.Ne1 Qh4 9.f3 Nf2 10.Qc2 Nxh1 11.g3 Qh3 12.Ke2 e5 13.Qd3 Be6 14.Bb4 b5 15.Na3 bxc4 16.bxc4 Rb8 17.Ba5 Rb2 18.c5 Qxh2 19.Ke3 Qf2# {Misza23 won by checkmate}