1 minute bullet does not work on chess.com

The way chess.com appears to be dealing with network/connectivity lags is by penalizing the players. After 10 years on this platform as a paid member I am giving up. My playing performance is entirely dependent on the allocated time lag. I don’t even think it has anything to do with the strength of my home connection because I can see that this effect is independent from my home jnternet connection. If chess.com cannot figure this out, I am out of here. Not worth the aggravation. Chess.com, if you see this, you should very seriously try to fix this. If lichess can do this, you should be able to do so as well. Hire better app designers and networking guys.

Yea, unfortunately since chess.com is basically a monopoly at this point they're in no rush to spend the money and time needed to fix that or the cheating issue. They're simply about making the maximum amount of money possible, hence hiding puzzles and a basic engine behind a paywall (which is absurd imo). Unless there's a threat to their income/playerbase (ie an alternative site doing it better) I don't see them rushing to make improvements anytime soon, but rest assured they'll keep telling you they're doing so while cutting their employees and replacing jobs with ai while giving disappointing results year after year. I truly hope that they eventually step up everything as a whole, but I won't be holding my breath, that's for sure.

The site allows a maximum amount of lag over a series of moves, so if there's significant latency, either client side or between you and the site, then you'll lose time. Other sites handle it differently, for example, basically ignoring most or all lag completely.

There are things you can do to minimize connection issues but if there are issues between you and the site then there's not much you can do

https://support.chess.com/en/articles/8652402-how-can-i-optimize-my-online-chess-performance

https://support.chess.com/en/articles/8584209-how-do-i-fix-my-disconnect-lag-issues

Thanks Martin, appreciate the response. I will reinstall the app. I always do all the other stuff recommended already: no other apps, wifi only. There are times when the connection works well and in those moments I experience a nice rating boost, but inevitably that will end and then I experience the lag. And the rating drop follows. Frustrating experience. Maybe 1/0 bullet is just not possible on chess.com. Otherwise, i love the app: great interface, great training resources.

App reinstalling did nothing. The issue is persistent.

Worst feelings in the world:

1. Getting fired

2. Losing a loved one

3. Watching your own clock continue to tick down after playing a move in 1|0 bullet on Chess.com because the server can't handle more four players online at a given time (and then you got flagged in a +7.3 position)

Players are only penalized for the lag between them and the server. Their opponent's lag does not have any impact, other than the fact the clocks get updated after moves, just like yours will on their end

All good comments. The point is that more time ticks down than you actually use. You may premove and still lose 2-3 seconds in the process which translates to almost unwinnable games. You don’t see that in LiChess.

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agreed, bullet on this site makes no sense

Martin, sorry, but you are dead wrong here. You have the habit of defending and supporting chess.com no matter what. The fact is, bullet is indeed an issue on chess.com, and I speak with proper experience and have dealt with the worst of worst lag related issues that had nothing to do with my internet. I've even specifically tested the comparison of bullet on chess.com versus lichess, and I can tell you for certain that - there is genuinely a problem with the way chess.com handles lag/delays between players, their connection, and the servers.
The lag compensation received for a lagging player is absolutely disgusting for a seamless experience of playing a bullet chess game. The server is also incapable of handle many players online at once. As somebody playing bullet from India, I lose 0.4 seconds per premove the majority of the time even after a lightning fast connection.
I would honestly be the best bullet player on this website if I didn't have to deal with this crap.

for me it does

I have to say, anybody who claims it works for them has no credibility. Like the moderators attempts to mute the issue. It quite obviously doesn’t work and that’s why I have reduced my membership level. And that’s why I will probably leave this platform. It is a shame, you have great content, training and interface but I understand now why LiChess is taking marketshare. Very disappointing to see such a well funded and prominent chess site prioritizing money over user experience. It will not work for chess.com in the long run.

Tbh chess.com has 100+million people license has 4-8 million people...

It’s a solvable technical problem and chess.Com has enough money to make it happen. They chose to prioritize other aspects of the platform over user experience in bullets. They are bad in handling the cheating issue and bad with bullet experience. These are the results of management decisions. And they will have consequences. Every user can decide for themselves what the -rioritize. For me it’s bullet. I’d happy to pay for that,but it doesn’t work. Hence I can chose to go elsewhere.

I'm not defending, just stating how it works here. I also understand how network and client latency works. Your local connection is only part of the equation, even if there isn't any lag being generated by your local network or client.

https://support.chess.com/en/articles/9010617-why-can-t-i-connect-to-chess-com-when-other-sites-are-working-fine

You also can't really compare lag on bullet here and other sites. Chess.com allows a certain amount of lag over a series of moves, between the client and the server, and if that is exceeded, the time is counted against that player's clock. Other sites, don't count lag at all against the clocks.

Your traffic has to travel from your client, to your router, then the ISP, and if your flag is accurate, half way around the world to the site server in the US, through a bunch of different equipment, all which add some latency, some could be significant.

The site is working on moving all games to a more distributed network, so clients should connect to a server geographically closer and should result in less latency for most members. Currently the majority of games are running in that solution, but not all are.

Martin - you just need to understand that one minute bullet on chess.com is a terrible user experience. You can explain to us all you want how it works but the end of the day it is an awful frustrating experience. It needs to be differently handled or, at the very least let people know what the expected lag is. I just had good half hour but at the end the time lag bullshit kicks in again and it infuriates me. Don’t offer a time format if your site cannot handle it. There is absolutely no point of playing 1min bullet if a premove eats more than 0.2 seconds and if you allocate those lags out it is no fun to play. And isn’t that what chess.com should be about? Fun to play. I guess capitalism destroys everything. The more successful this site became the greedier it turned. It ijcreasingly looks like just keeping players engaged with puzzles and leagues and arena was more important than making sure the user experience is fun. Report back to your managers. Amongst club players this site has changed for the worse.

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