Exactly.
About cheating in chess.com
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He doesn’t work for chess.com but he plays on the chess.com site and cheats
He’s actually playing now using his computer to cheat at this very moment
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#5
Hey guys. We don't allow discussion of cheating in main forums, but we do have a club for that!
Join up, discuss there 
https://www.chess.com/club/cheating-forum
Also- don't forget to report players that you suspect of cheating to our team! We're happy to help.
https://support.chess.com/customer/portal/emails/new
It is impossible to play chess with artificial intelligence like a computer and pay attention that a group of people in chess.com want to low our score when they frustrated cannot win, because, sometimes, we are better than them. So, if you are working for chess.com find the right people to work with you. A lot of knowledge about computers does not make a chess player. You need to use your human brain, period and practice. I have been playing with people in chess.com that they are capable to shut down the game in order to win. So, some people working for chess.com they cannot accept being defeated. Then, that is to be cheating. Let the people have the score they want, but play fair. Low the score of the players, cheating, it is the job of a lot of people in chess.com and it is not supposed to be in that way. Stop stealing time and stop using computer impossible too much. Play with your brain.