Can you guys stop blaming the chess.com mods?

delete

insulting people for being patient, what a world

I think that people are underreacting.

If you guys are so upset, then leave to make room for the people who actually want to be here.

You don't pay....

Nobody is harassing the mods. People are complaining about the current situation, which they totally have a right to do, and then the mods begin to respond defending chess.com. They don't have to, nobody is harassing them personally.

And yet you persist.

What's this about?

502 errors have reduced significantly. That's a sign that the site is working tirelessly to solve the problem at hand.

Bullying moderators won't solve the problem in anyway. So no need of that. The problem will be resolved very soon. 

I have no clue who is a moderator, but I am demanding a refund. Not from moderators though. If you're a moderator, just ignore my posts because you owe me zero dollars because you never lied to me.

My posts are directed to chess.com and I'm saving screenshots just to prove I informed them of the choices they have in multiple forums. And to whine. I'm pissed so that makes sense.

They keep asking for "patience" I NEVER posted all month that this has been happening. And, since @justbefair has a weird need to stalk posters who post things he doesn't like and research everything he can about them then pretend like he's some sort of detective when in fact this makes him a cringy stalker type that likely on multiple state lists... (I imagine he's the kind who peeks in folks windows in real life) I challenge all to see that I do in fact play everyday. So everyday, across now HUNDREDS of 502 errors, I have not complained until the very last day of the whole month that incredibly basic stuff is STILL occurring. 

Again, moderators owe me nothing and I don't frankly give a bleep if they even respond. They can't help me any way. Chess.com lied to me though. Chess.com promised a service and instead I got 502 errors. So Chess.com can kindly give me the flipping money back. They can do it with a note, or they can just refund and shadow ban, I don't care. The money will be re-invested in Chess related activities instead of the failure-related activities this site is now the world's leading expert on.

You literally created this entire thread by starting with an insult. Now you're whining about people insulting you? And, let's be honest, you are boot licking here. You simply are. It's been an entire month of this nonsense WHILE THEY CONTINUE TO TAKE PEOPLES MONEY. This whole thing would have been totally different if they said this on day 1 of finding out they do not have a near-term solution:

"Chess.com has experienced unparalleled growth and can not meet the minimum expectations of service we strive for. As such, while we work to regain that level of service, all premium accounts will not be charged or auto-renewed, nor can any new paying accounts be created."

They could end that statement with either stating that "premium services are also not available during this time" or with "premium services, like other services may experience frequent failures but may continue to be used, for free, for those premium subscribers."

You see, it doesn't matter that they're all sorts of screwed in the engineering department (they don't have engineers.... they may have some folks who fooled some other folks into thinking they're an engineer lol, but they wouldn't be here after a month if they had anyone who could code..) Any what matters is they are still TAKING ALL THE MONEY IN THE FINANCIAL DEPARTMENT. Stop taking money for stuff you are NOT providing.

edited because of a typo containing the number "2"

Reality check: no one is bullying moderators.

To be fair, people do have some right to complain, regardless of whether they pay or not. At the end of the day, EVERY SINGLE PERSON who is on chess.com is spending time and giving chess.com money through ads or membership. Chess.com promises services when buying membership and if they don't comply then people are going to complain.

But also, it isn't Chess.com's fault. With the recent spike in popularity recently, their servers are slow, they can't do much about that.

So I think no one is at fault, it is just happening because of a big increase in popularity towards chess. 

I agree this should be fun, but we're not watching chess drama. We're watching financial fraud. Let's see how it ends! (Hint: I will either be suspended without my refund and you'll never know or hear from me, or I will admit I got refunded, and cancel my account with my last act being a screenshot proving I donated my refund to actual chess-related activities or providers and not lying pieces of trash that run this place.)

Oh and maybe in 25 years... y'all just NEED TO BE PATIENT!!!!!!!!!!!.... in 25 years.... chess.com will buy some more "cloud space" God help anyone who actually believes this stuff is in a cloud. It's servers.... they need to buy more servers.... and apparently write 2nd grade level coding to direct traffic to the servers for balance load management but that's like designing a car without an engine, I can't fathom how they did it in the first place.....

It is not as simple. Chess.com has been working very hard on their growth over the last years. It was their goal to become bigger and bigger, they poured a lot of resources into it, so when things worked out for them beyond what they expected and they were not prepared for it, they just blamed their technical issues on succeeding in what they were trying to achieve in the first place. They miscalculated or/and they did not do enough to proactively get prepared for this, I don't know, but someone screwed up, it is totally someone's fault, and those someones are within the chess.com company.