Block, report, and move on.
Chat

Chess.com support usually takes more than six minutes to address issues.
Far more than that, actually, but that's a separate issue.

If I don't know the other person I disable chat . afterwards I generally send a friend request.You joined the site to play chess you don't have to talk to strangers.
I just played a guy called white_walkers. In the chat near the endgame wrote the f word and something else. Then I turned off the chat. Please comment. It's a guy whose picture is bluish one has an old man on it. Should chess.com ban these kind of people? This is also a warning about chat. Plz help. P.S. How do you report people?