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Do not appear in friends' rankings

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AlbertoPovero
AlbertoPovero
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May 16, 2024
0
#1
I ask this question for a friend who has a problem
Why does it not appear in my friends ranking despite having some higher scores than mine?

I've already tried unfriending him and then becoming friends again but I still don't see him in the rankings
Martin_Stahl
Martin_Stahl
Moderator
May 16, 2024
0
#2
AlbertoPovero wrote:
I ask this question for a friend who has a problem
Why does it not appear in my friends ranking despite having some higher scores than mine?
I've already tried unfriending him and then becoming friends again but I still don't see him in the rankings

If your friend is muted they won't show me n Leaderboards

AlbertoPovero
AlbertoPovero
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May 16, 2024
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#3
muted in what sense?

he plays every day and has a normal profile like mine
Martin_Stahl
Martin_Stahl
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May 16, 2024
0
#4

Without knowing who it is, the only other possibility is there haven't been enough game in the pool being looked at in the past 90 days to be in the leaderboards.

AlbertoPovero
AlbertoPovero
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May 16, 2024
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#5
downloaded the app 32 days ago and played 565 games
the fact is that when he presses rankings in the friends section he doesn't even see himself, he sees all the friends he has except him
does not appear in the rankings
AlbertoPovero
AlbertoPovero
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May 16, 2024
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#6
the only difference between me and him is that when we downloaded the application I entered my data via Apple and he via email
Martin_Stahl
Martin_Stahl
Moderator
May 16, 2024
0
#7

Probably didn't activate their account, which would mean they are muted and won't show.

https://support.chess.com/en/articles/8609768-i-just-registered-where-is-my-activation-email

AlbertoPovero
AlbertoPovero
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May 16, 2024
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#8

I forwarded the link to him and he will try to resolve the problem through support

thanks to the availability