Does Chess.com care about it's members?

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fischer0919

I had a bad experience because of a piece movement malfunction.  I sent a support request to CHESS.COM.  NO ACKNOWLEDGEMENT, NO RESPONSE.   Does Chess.com care about it's members or are they just like every other money greedy business?  HERE'S THE COMPLAINT.  LET'S SEE IF CHESS.COM  HELPS.  I'LL POST A FOLLOW UP TO ANY INTERESTED MEMBERS.

hello - after several moves, i was going in for checkmate and the system placed my queen one space short of intended space.  i pressed the X button to reset and move again.  it moved my queen to wrong space.  the result will be a loss for me.  i sent a request through the android app.  NO ACKNOWLEDGEMENT, NO RESPONSE.

 

WORSE YET, the opponent, calvinclaudio, despite an IMMEDIATE chat message, continued the game (I REALIZE YOU CAN'T CHANGE POOR ETIQUETTE AND SPORTSMANSHIP - BUT WE SIGNED AN AGREEMENT, DIDN'T WE?).

 

If you don't respond and reverse the last two moves, I probably won't use CHESS ever again and I'LL PROBABLY SPEND ALL OF MY EXTRA TIME ON YOUR FORUMS LOBBYING FOR CHESS.COM MEMBERS TO CANCEL THEIR MEMBERSHIP.

 

FAIR IS FAIR.  PLEASE DO THE RIGHT THING.  IMMEDIATELY.

 

Thank You. 

Lagomorph

Let me translate that rant for you.

"I slipped with my mouse and started this thread as the web equvalent of crying and stamping my feet."

Go and play elsewhere and take your appaling attitude with you.

insidejob

Lagomorph - that's a great and accurate translation.  We all have mouse slips from time to time when playing fast and we realize it's our own fault.  So, we resign and go on to the next game.  We do not threaten Armageddon against a system that we may have made a mistake on.  Perhaps fischer0919 will make good on his threat never to use chess.com again!  That would be a shame.  I'll send flowers.

VintagePawn

Please use the following for future discussion.

 

https://www.chess.com/forum/view/help-support/does-chess-com-care-about-it-s-members

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