Flato-Potato that was uncalled for!
erik, we are frustrated
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Apr 9, 2020
0
#703
52yrral wrote:
Flato-Potato that was uncalled for!
Immature. A follower that is more concerned about what his online "friends" think.
"... I am not here for the drama. ..." - SoupTime4 (~18 days ago)
https://www.chess.com/forum/view/general/general-tips-about-improving?
Apr 9, 2020
0
#705
kindaspongey wrote:
"... I am not here for the drama. ..." - SoupTime4 (~18 days ago)
https://www.chess.com/forum/view/general/general-tips-about-improving?
My stalker is here!
Had to step in and throw a wet sponge on things!
Apr 9, 2020
0
#707
52yrral wrote:
Had to step in and throw a wet sponge on things!
Its what he does :-)
Apr 9, 2020
0
#708
SoupTime4 wrote:
NobleGopher wrote:
Lmao
You know what happens in life when you're nothing but a follower?
No wat?
SoupTime4 wrote:
52yrral wrote:
Well to be honest, they gave me an early parole, but I thank you nonetheless
Why haven't you given yourself a diamond membership?
hehe! nice!
while i appreciate a good joke (like this one) as much as the next person, i'd prefer most of the posts are about site issues and concerns. i say that because erik himself has responded and now it appears david might be following this.
i just don't want this to devolve into all jokes where staff deems the topic unnecessary.
Apr 10, 2020
0
#710
AlCzervik wrote:
SoupTime4 wrote:
52yrral wrote:
Well to be honest, they gave me an early parole, but I thank you nonetheless
Why haven't you given yourself a diamond membership?
hehe! nice!
while i appreciate a good joke (like this one) as much as the next person, i'd prefer most of the posts are about site issues and concerns. i say that because erik himself has responded and now it appears david might be following this.
i just don't want this to devolve into all jokes where staff deems the topic unnecessary.
Too late.
(Kidding)
Apr 10, 2020
0
#711
erik wrote:
AlCzervik wrote:
SoupTime4 wrote:
52yrral wrote:
Well to be honest, they gave me an early parole, but I thank you nonetheless
Why haven't you given yourself a diamond membership?
hehe! nice!
while i appreciate a good joke (like this one) as much as the next person, i'd prefer most of the posts are about site issues and concerns. i say that because erik himself has responded and now it appears david might be following this.
i just don't want this to devolve into all jokes where staff deems the topic unnecessary.
Too late.
(Kidding)
Was that sarcasm?
LOL
erik, staff, i'd like to point out a couple of flaws in your system.
i am currently dealing with your staff member igor on an issue. he is quite helpful, which is why i'm writing to say i think the feedback part for members might not be so accurate. here is what we receive-
How helpful was my support? Your feedback on my performance is helpful and appreciated!
this is followed by three levels of satisfaction for the member to click on. the reason i don't think this is a proper way to gauge the proficiency of staff is because some members might always give negative responses regardless of how much staff has helped.
one of the reasons igor and i have emailed back and forth is because he could not find my initial 'report'. it appears that the 'help' function at the bottom left of the page does not go to staff? this is the second time i have gone to help-->report abuse and no one at cc has a clue that i've sent anything in.
if you want everyone to use email, just change that format so that support@chess.com is the default.
Ches?
obviously a typo.
but thanks for sharing your thoughts.
AlCzervik wrote:
obviously a typo.
but thanks for sharing your thoughts.
I thought you might want to fix it.
I guess I agree that customer service reps ratings can be biased by the hostility that some people bring to the table.
May 21, 2020
0
#717
AlCzervik wrote:
erik, staff, i'd like to point out a couple of flaws in your system.
i am currently dealing with your staff member igor on an issue. he is quite helpful, which is why i'm writing to say i think the feedback part for members might not be so accurate. here is what we receive-
How helpful was my support? Your feedback on my performance is helpful and appreciated!
this is followed by three levels of satisfaction for the member to click on. the reason i don't think this is a proper way to gauge the proficiency of staff is because some members might always give negative responses regardless of how much staff has helped.
one of the reasons igor and i have emailed back and forth is because he could not find my initial 'report'. it appears that the 'help' function at the bottom left of the page does not go to staff? this is the second time i have gone to help-->report abuse and no one at cc has a clue that i've sent anything in.
if you want everyone to use email, just change that format so that support@ches.com is the default.
The contact form goes to the site's support ticket software. Pretty sure emails get picked up by that exact same system.
May 21, 2020
0
#718
Thanks. I know that system has its downsides, but in aggregate it works. I appreciate the feedback!
I've always found strange this habit of writing the same letter twice in so many words in English, anyway.
Lmao
You know what happens in life when you're nothing but a follower?