erik, we are frustrated

I thought you might want to fix it.

I guess I agree that customer service reps ratings can be biased by the hostility that some people bring to the table.

The contact form goes to the site's support ticket software. Pretty sure emails get picked up by that exact same system.

Thanks. I know that system has its downsides, but in aggregate it works. I appreciate the feedback!

I've always found strange this habit of writing the same letter twice in so many words in English, anyway.

point taken. 

your staff are cool Erik! in the 15-20 times i have contacted support on here i have always received a nice reply and appropriate response, thank you!

there are major flaws with muting. 

first, the bots that the site uses cannot discern between regular, normal, adult conversations and the so-called 'dirty' words . i have a whole other topic about that, so i'll get right to the second point that never seems to be addressed. 

when a person is muted, their topics disappear-not just what they wrote. for example, if hessianwarrior or elroch were to be muted (for whatever reasons) the 'nothing' topic and the 'evolution' topics would vanish. this is a disservice to the rest of the members that have participated in the conversations that have lasted for years. 

rjc was muted and then quit the site. because he quit while muted, his topics are gone. why? ghostofpushwood was muted and then left out of spite and went to another site. his topics also gone. 

Reminds the bunny of god's last message to his creation

All our questions have been answered. 

Somehow the bunny is under the impression that staff have all but indicated that the forums are not important except as a safe space to keep bored kids entertained when they lose interest in chess while their parents keep paying for the childcare and entertainment services provided. 

They'll never tell you this, so it's probably worth saying, changing something like this could take a whole team of people months.

So a CEO can e.g. spend 6 figures on GM tournaments and pogchamps, or on making very slight improvements to the daycare that is chess.com forums... the reasonable choice is too obvious to be wroth mentioning.

Now, if it were properly coded from the beginning, it wouldn't take much time or effort... but that's almost never how these things work.

i can't doubt that as i know little about programming.

however...the site brags regularly about how popular they are and how many members they have. so, they should be able to afford making the change. 

you know how it goes, llama. they can't have it both ways-claiming they are wildly popular and membership is booming, but, oh, we're too poor to fix these things.

(welcome back, btw)

I've programmed a lot before, so I agree with the fact it wouldn't take a lot of effort. All you have to do is remove a block of code, and make sure the rest of the code isn't referencing that now non-existent piece anymore. It would take an hour at the most (due to possible bug fixing).

I must not visit the places where "the site brags regularly about how popular they are."   Honestly, I've never encountered that at all, let alone regularly. But then again, I don't get around much.
 
People are free to stop coming here without closing their account. Essentially, it's closing the account that seals the mute, which would eventually, in most cases, time-out otherwise, restoring their content.   Even sealed, I'm sure if petitioned, chess.com would unmuted any closed account if told the threads have value (assuming the member wasn't constantly abusive which caused the mute in the first place).  

The place to visit where the site regularly brags about it's popularity is the sign on screen. When you first come to chess.com. But now I see it's not there. There was another forum topic called "50,000 new members per day?" when the site, was in fact, on a very regular (daily) basis bragging about how popular it is. 

Maybe so many people were questioning the honesty of that they took it down. And maybe it's somewhere else, I dont know. 

i was not asking for an explanation of how the muting affects topics. i am asking for staff to correct it. 

the "petitioning" you mention is this topic. i started it based on the lack of staff responses.

Programming a single function for school work (or for fun) is completely different than creating a product for a company.

On day 1 changing how something works probably would take an hour... or less.

On year 10 it might take 6 months.

I'll let myself post once every day or two.

@lfPatriotGames
Thanks. I've only been to the sign in page maybe a half dozen times since I've been here and on those occasions I was usually having other issues.  

@AlCzervik
I wasn't giving an explanation how mutes work-in fact, just the opposite. The "how" is so well known that the members who left certainly understood fully they could have just not returned, leaving their content visible, or close their account, hiding it. They chose the latter.  I guess they really didn't care.

There are several things about chess.com forums that have irked me forever. Once of twice a year I send in a suggestion how these things might be handled differently. Nothing's changed.  My knee-jerk assumption isn't that the programmers are lazy or incompetent, but rather that the status quo suits them and I've been unable to convince them otherwise.  What you call a problem that must be fixed, I see as simply situation with which chess.com is content and you want changed. 
 
As far as disappearing content, stating it here is complaining, not petitioning. There's absolutely nothing wrong with complaining about something and trying to effect a change. I do it a lot but not via the forums -viva la revolución.   But really, of all the people who have left after being muted in all the time I've been here, there are only tiny handful whose content is missed.  Petitioning would involve writing to a pertinent staff member, such as @shaun, and saying something like:
Member Push_Wood closed his own account after being muted. He was a long time member who contributed many witty and insightful comments, all of which are now gone. I want to request that his account be unmuted so his legacy is visible for everyone to enjoy. In this way we'd be turning a negative into a positive.

If there are others, I'd petition for their accounts to be unmuted too.

Señorita, I use the Spanish version of the site and I have to see "reportar" as if it means "to report", which is very far to be the case, no matter what Latin Americans think. I'll be your servant forever if you do something to fix it. I'll be if you don't, too.

I'd give it a try but I don't understand exactly what you mean. 
I'm sure you'd make a very fine servant, but I'm really not in the market for servants at this particular time.

I get that. Website programing is completely different than Java, especially on the business side. Practically though, as long as you remove any references to the removed chunk of code (as it would cause bugs because it must complete the step of finding the code and using it, which happens before it executes the lines below it), there shouldn't be any problems. I've created extremely advanced Minecraft mods in 6 months, and I don't see any reason why removing a chunk of code should take that amount of time.