erik, we are frustrated

Almost funny, considering how I caused the first (and only, I think) bunny ban.

Again, don't ask.

I dont think they would want me on their staff. I would never accept the job. To them it's a business, which I totally understand. To me, it's just a website that allows people to play chess. Let's be realistic, who cares. 

The reason you dont remember any outcry for the things you mentioned is because there wasn't any. Again, it's not about what you want (or any other member), it's about what chess.com wants. It's a business. If I gave my customers everything they wanted I would be out of business in a week. 

I think it's great that you, and others, are genuinely concerned because you really do want things to improve. But I'm not like that. I vote with my feet. I stopped playing here a long time ago because I realized very quickly when V3 came out that things were not going to get better. So, I just play somewhere else. Problem solved. I dont complain about chess.com because there is nothing to complain about. They run it the way they want to, and I respect that and understand that. It should be pretty clear they want certain types of customers, and it's also pretty clear they do not want other types of customers. You just have to decide which type you are.

will we have to discuss mickey mouse & child custody as well?

Case in point for why this new rule works.  Are there situations where it might slightly inconvenience me?  Yep.  Is it worth it *not* to see 5-10 pages of scat images and only get 3 posts instead?  Yep. 

i think the opposite is true. this is a serious topic. the tool that posts (literally) crap ten times in a row would be ignored by all, then blocked by me when i see it. 

do tell how many times you have rummaged through 5-10 pages of crap to read three relevant posts. i would bet never. 

what the three post rule tells us is that everything is being automated. there is no longer a staff member to ban the idiots that post crap incessantly. what this topic is about is the overall functionality, and how it is not addressed when we notice how it fails. 

What this is about is how a worldwide web property with this amount of traffic must by necessity automate support as much as possible.  If you want a better site, the best way to get it is to go ahead and build one.  Love to see the business plan for guaranteed personalized customer service at this volume of users...it would revolutionize the online world.

Having managed the dev team for a 5 million user web property with over a million logins a day, and having been both systems analyst and the negotiator between callcenters with hundreds of full time reps and those dev teams, I'm in a fairly unique position here to tell you that it is not possible to provide customer service/tech support for a website as large as chess.com without automating and scripting in *every possible way that can be found* to cut down on calls/emails/tickets.   The key is not less automation, but smarter automation that curtails abuse/spamming while still allowing for the most user freedoms.

Make your case for behavior-based, script-able "exceptions" to the 3 post rule that won't allow spammers a free run and require *no human interaction* from chess.com staff, and you could possibly get somewhere with a QA/dev team member that is reading the forums regularly.  I know of at least a couple...

ah, here we have the, "if you don't like it, make your own site" argument. please consider how this is taken. 

make my case? i have. on this, it is as if posters are not following the topic.

i understand you are looking at this from a perspective similar to patriot games of, "don't like it-too bad", but that is not the bill of goods we have been sold until recently. 

asking me to make a case for script is laughable. it is as if it is expected that everyone know how to run a website.

what i will continue to mention is functionality. 

Here's the problem...I made a statement in reply to somebody else's statement specifically referring to the 3 post rule.  You replied to that post.  So, the topic actually being discussed in this "sideline" or subtopic is, in fact, the 3 post rule.  Nothing else.  So, no, you haven't made your case, and you're casting aspersions about people's ability to follow along when you're actually the person who has failed to do so accurately ...

I hope you get answers on any live chess functionality or general website issues that have tickets in.

no. you are making an assumption that automation must be utilized here. do you have inside info about how cc operates? even if what you write is true, there is no excuse for ignoring tickets sent-when we are told to send in tickets.

because i respond to certain posts does not mean the topic has shifted. 

i have followed this topic just fine. that you choose to focus on the three post rule is certainly your prerogative, but it does not mean you are responding to the topic. 

casting aspersions! oh, no! 

get over yourself. i have done no such thing. 

for your consideration, since you obviously have not read this topic, i am asking erik to explain how it is that questions about functional issues are ignored. 

I have read the entire topic.  I *chose* to make a reply to someone other than the OP that addresses what *they* wrote.  Yet, I also somehow still managed to have read and understood the rest of the thread, too, even though I just didn't happen to comment on it.

It happens on a lot of threads .  I daresay probably all around the world every minute of every day.  People running around commenting on only a certain aspect of a thread...

fair enough.

still waiting for erik...

Erik is probably too busy right now...

Finally I got to play again.

But I didn´t know why I was blocked.

whatever it was, we hope you're sorry

Maybe a 3 paragraph rule.

Well, setting aside the poetic license about sunsets and the "dopey" insults...this is actually good feedback.  Certainly, the messaging could be reworded to seem a little less authoritarian, and the deeper red warnings could be toned down a bit.  There definitely needs to be a way to make sure long posts are saved and editable for corrections if the post doesn't go through.

Hard for me to say, though, since I am not running into any of these mechanisms/messages myself.  That in no way means I dismiss that it is happening, because some people are definitely posting screenshots recently...but it also makes me wonder if it is raining down on the site the way it's being portrayed, or whether a few behavior adjustments (in the case of the 3 post rule and the blocked diatribes, not the live chess stuff in the OP) that are being "encouraged" by said mechanisms will suffice.  

Let's just say I have noticed that the vast majority of the complaints seems to be coming from the direction of those the measures were seemingly designed to curtail .  Trolls are asserting their first amendment rights (they have none here) and whining about being persecuted, which may signal that the measures are working, or it may just signal that trolls are too representative of the "rank and file" members of the forums at this point and so naturally they form the bulk of complaints...either way, it seems like a good thing overall, not a bad one.

My position would be: 

- Fix live chess issues (of course)

- Fix the messaging and tone of the new forum measures, and full speed ahead on any and all kinds of thoughtfully designed measures that reduce the nonsensical white noise level on the forums.

Anything that reduces the amount of garbage on the forums at this point (in almost every single post) that drowns out good content is a step forward.  Ironically, even the trolls are complaining about the lack of good content at this point, when they are ones driving it away and burying it under a landslide of childish memes and not-nearly-as witty-as-they-think observations. 

If this means the forums eventually lose a bunch of serial sockpuppets that like to toss out one liners that eventually get them muted or banned, great.  If, after implementing such automated measures (and trying to ensure those measures are focused correctly on bad behavior and not overly impinging on everyone else) the site also loses some percentage of the more "hey, lighten up and munch some popcorn, man" crowd because those posters cannot live with a "cleaner" forum that seems "oppressive" to them because everybody isn't allowed to post 30 meme images on someone's game analysis thread, then...that's a choice for those people.  Luckily, there will always be Facebook for those that find posting memes to be the most stimulating activity they can engage in. 

Acceptable outcome, in my opinion.  I do realize I am more "conservative" then the average user in the bulk of forum content I think a site called chess.com should have, though .

I must be doing something wrong...I rarely feel frustrated.

Perfect example of what I was talking about:

https://www.chess.com/forum/view/general/forum-posters-like-this-should-get-real#last_comment

Why is this guy not gone already?