erik, we are frustrated

yep, this is to the owner. so that he might get an idea of how some things here piss us off.  

there have been numerous topics in the past few months about autobots, new "features", and we receive many responses, but never an explanation from a staff member that explains anything. complaints are many, yet you rely on other regular members to explain the workings of the site. the laughable part is that, as you continue to adjust, those regular members aren't aware of new implementations. based on the limited staff responses, it appears they don't know what the hell is going on and sometimes are lackeys for whatever you do. 

i have created a few topics about the failures i have seen. they are populated with many others that have concerns. when a response from staff is "it was done for improvements", or, "we are working on it", there is never any follow up. 

why is that? 

i have sent three tickets dating back 13 days. no response to any.

how is it that concerns are ignored? erik, i'm sure this post could piss you off, but, really, how is it that concerns are ignored? 

there are members shut out of live chess because of some stupid bot.

there has been no explanation for the board size shrinking.

there is a red banner that tells us we cannot post three times consecutively. many topics on this, but nothing from staff.

where is the customer service? 

Your concerns about what you just wrote seem outstandingly true to a certain degree, but however using bad words such as the (P***) (H***) words are not acceptable!

Unfortunately I must report you, so chess.com can take the right action's.

Your concerns about what you just wrote seem outstandingly true to a certain degree, but however using bad words such as the (P***) (H***) words are not acceptable!

Unfortunately I must report you, so chess.com can take the right action's.

Your concerns about what you just wrote seem outstandingly true to a certain degree, but however using bad words such as the (P***) (H***) words are not acceptable!

Unfortunately I must report you, so chess.com can take the right action's.

i just received this: "Your comment was not posted because you have already posted 5 consecutive messages. Please review our Community Policies." in red banner format. it was in a topic that had 88 new posts.

now the site is going back to this? 

i read the email about the new tos just yesterday, and nowhere did it say we are unable to post six consecutive times. this is another fail and an indication of less staff monitoring and more automation. 

Here's a 3-minute video introducing the issue of this thread.

FYI -- Zuboff taught at  Harvard Business School.  And, if you really want to lose sleep, start reading her 500 page book, published in 2018.  The last sentence of her video sums it all up.

https://www.youtube.com/watch?v=fwNYjshqZ10

Most of us took the blue pill, instead of the red pill, long ago.  Great thread, Albert. 

...

and, when did private messages become subject to the treatment where messages are zapped?  

yep, this is to the owner. so that he might get an idea of how some things here piss us off.  

there have been numerous topics in the past few months about autobots, new "features", and we receive many responses, but never an explanation from a staff member that explains anything. complaints are many, yet you rely on other regular members to explain the workings of the site. the laughable part is that, as you continue to adjust, those regular members aren't aware of new implementations. based on the limited staff responses, it appears they don't know what the hell is going on and sometimes are lackeys for whatever you do. 

i have created a few topics about the failures i have seen. they are populated with many others that have concerns. when a response from staff is "it was done for improvements", or, "we are working on it", there is never any follow up. 

why is that? 

i have sent three tickets dating back 13 days. no response to any.

how is it that concerns are ignored? erik, i'm sure this post could piss you off, but, really, how is it that concerns are ignored? 

there are members shut out of live chess because of some stupid bot.

there has been no explanation for the board size shrinking.

there is a red banner that tells us we cannot post three times consecutively. many topics on this, but nothing from staff.

where is the customer service? 

martin, i get that, but there are other tools. the recipient of said abuse could simply block the abuser and then message staff, maybe with a copy of the abusive message.

are you sure? there is a member here with topics about this very subject, and i thought the restrictions had been lifted. 

either way, it is bs that we are told how many times we can post. a bot that declares spam based on consecutive posts and threatens restrictions doesn't know what spam is. 

if monitoring this site is left to the bots, no one will ever know what is allowed or not.

case in point-i was recently muted for writing h o m o sapiens in a PRIVATE message to another adult. this happened to another member about a year ago. he posted publicly about it, but not a damn thing was done to fix the automation. note that i had to include spaces so i wouldn't receive the wrath of the cc bot. 

and, when did private messages become subject to the treatment where messages are zapped?  

The site has apparently decided not seeing the abuse is better

I just read your post and have reported this issue via moderation channels.