How do you report cheaters on Chess.com?

Chess.com could actually help solve most of these baseless accusations by simply changing their app so that when a person moves it will not complete the transaction and show the opponent's clock ticking until the server has confirmed the move's transmission on both ends...this is similar to banking applications where a transfer can never be completed until both the withdrawal and the deposit both show they have gone okay.

This problem occurs because when you, the laggy accuser, make your move, it never reaches the other side, but your app window shows you the opponent's clock ticking when the server still has your clock ticking because your lag is so bad it does not know you moved yet.

I doubt we will see this change made, though, because it would increase the bandwidth required for chess.com to operate (each and every move played would require at least double the bandwidth for confirmation, possibly more), so...your frustration (as the accuser or the accused) is not as important as chess.com's bottom line in the end.

I used to think people cheated me on time but turns out its lag on my old lap top best bet is not to play when you have a bad connection. Thats why I am writing in this forum right now.

I don't really like to block unless I know my opponent Is cheating

Interesting messages.  Thanks to all.  Apparently this "lag" problem was the cause for my lose on time and not my opponent hacking the system somehow.  Most unfortunate the administrators have chosen not to address a systemic problem which has affected so many players,  (if this group is any sampling).

Lag is simply a part of the internet.  It cannot be fixed.

Simple, yeres30.  Lag compensation isn't perfect.  If the game doesn't end on time as a result of the lag, the server gives back time based on what it thinks is the amount of lag someone has experienced.  But it is impossible to determine this with reasonable accuracy, especially in the cases of sudden disconnections or spikes in lag, so sometimes it gives too much or not enough.

"Lag compensation" seems bizarre as explained, although this would explain the addition of time.  But I am in agreement with others who can't understand why time would be SUBTRACTED from my time when I did not disconnect and have such a huge amount of time ADDED to the player who did actually disconnect.  On other sites, the disconnecting player usually forfeits immediately, but here these players can win on time by simply logging back into the system and awaiting "lag compensation."  Just bizarre.  Since I am new, I apologize for rehashing this material.  But the site should post this info so the question does not keep getting repeated constantly.

The big changes - going from minutes left to losing on time, while the inverse happens to the opponent - that's a result of a disconnect or massive lag for a long time.  In these cases, the opponent's clock isn't actually going up - it just looks like it.

The smaller changes - like when yeres says that an opponent's clock actually goes up by a few seconds even when there's no bonus time - is a result of temporary lag spikes.  The server recognizes that a player has undergone some amount of lag and gives the player back the time lost through the lag spike.  Since it is impossible to determine exactly how much is lost, it chooses an amount that seems appropriate.  If it is wrong, it re-compensates later.

Note that the opponent isn't seeing the same thing on their clocks, but instead is probably seeing strange things happening on your clocks.  This is because the time you see on both your clock and your opponent's clock is being tracked by your computer, but while your computer knows how much time you've spent, it relies on the server to tell you how much time your opponent has spent.  If there's lag or disconnects, then your computer doesn't get the correct information constantly, but in bursts.  That's why your opponent's clocks change in strange ways but yours doesn't.  Your clock is telling the server how much time you've spent on your moves, but the server has to tell your computer how much time your opponent has actually spent on their move.

I am glad I did not spend my hard-earned money joining this site.  I have had more instances of "lag" causing me to lose on time in games I had a clear advantage on the board.  Any other chess sites someone might suggest?  Certainly, this site does not intend to correct this "lag" issue.  I am tired of losing games due to poor site technology.  It just isn't fun.

Knightlyte accused me of cheating after he lost on time

I continue to search for an alternative chess site.  I continue to lose games on time in which more than HALF my time disappears due to "lag" and even though I supposedly have 2 seconds added with each move.  Opponents deliberately play on sometimes more than a piece down because they see I will lose on time due to "lag."  Yes, this IS CHEATING in my book.  A complete lack of sportsmenship.  I guess winning means more to some than integrity.  But wasting my valuable time losing won games over and over again is becoming unbearable.  Therefore, I rather doubt I will return to this site anytime soon until changes are made.  Best wishes to all of you and God bless!

If I see a weakness in my opponent, I will pounce. Play with longer time controls if you don't like losing on time!

I can't blame my new computer for this site continuing to disconnect me during games.  When the site finally re-establishes the connection to the game, I have already lost on time.  The site wants me to pay for membership.  Curious if members actually get better service.  I'm not inclined to pay for the current level of substandard service.  Is this happening to others still? 

I've probably disconnected less than 10 times during my entire time here, both before and after becoming a premium user. 

It sounds like your problem is with your internet connection. 

Not surprised the change of computer has not had any effect, because that effect is generally because of lag in your internet connection, which you have probably not changed.

There's a discussion on other chess sites at http://www.chess.com/forum/view/general/best-chess-websites2 - if, however, the problem is your internet connection, then you will experience exactly the same problem there. It would be a good way of seeing for yourself whether that is the case, since you seem to be unwilling to listen to the posters hereabouts telling you that it is so.

player...[public accusations not allowed -- MOD]...use antibann chess prog or using partial engine in his games because of that the anticheat server programs can not find his cheating!!!