Just came on and it is still broken. Has been for several weeks. Lot of noble words; little obvious results.
How I Feel About chess.com Servers Down & Disconnects
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Best advice just refresh and usually database queried.
Only users problem possibly is writing a post and not added resulting with the 502. Shouldn't be hard to find out the problem to be honest.
If you're having connection problems, try pausing your streaming while you play chess. Disable browser extensions. Sometimes these use a lot of memory, or alter the JavaScript or other files used by chess.com, or alter your connection in some way. It's best to disable them while playing!
Very good point but seems to be happening to a lot of people who for example running light. I can't see why it would take long to figure out or fix spoiler, coming from someone who has done computer engineering all his life.
If you're having connection problems, try pausing your streaming while you play chess. Disable browser extensions. Sometimes these use a lot of memory, or alter the JavaScript or other files used by chess.com, or alter your connection in some way. It's best to disable them while playing!
Jan 27, 2023
0
#68
The disconnects are most likely due to the Servers continually getting overloaded, we have over 100 million people on this site, so that's what I think is going on but yeah it's annoying to be sure, here recently I can't even get on the site.
Just tested with setups in virtual machines running different operating systems and browsers AND location. As I'm writing this I've tested with standalone hardware running Unix, Windows with single WiFi, Ethernet.....502. backend access user to find the solution. Edit, yes this is confirmed,.. working on it no doubt.
Jan 27, 2023
0
#70
I'm not really enthused about suggestions about how I can address chess.com's issues. Since I pay chess.com to fix its issues and provide me service, I prefer that they do.
Had no issues until about three weeks ago. Regardless of what else I was running or how my machine was configured. Now, I have constant issues.
The ball is not in my court.
Agree If you have more traffic, subscribers and users then it is a reconfigure or move over to another provider for chess dot com got to spend some more money if the site is expanding.
Rhizophagous wrote:
Best advice just refresh
Jan 27, 2023
0
#73
Gianna2308 wrote:
If you're having connection problems, try pausing your streaming while you play chess. Disable browser extensions. Sometimes these use a lot of memory, or alter the JavaScript or other files used by chess.com, or alter your connection in some way. It's best to disable them while playing!
5xx errors (and the Database load page) have nothing to do with what is going on the client in regards to traffic for other sites. That can impact connectivity to thing like live (cause packet drops, resends, etc) but not outages.
The database issues are down to very high loads. The site is addressing that making optimizations and adding capacity.
https://www.chess.com/blog/CHESScom/chess-is-booming-and-our-servers-are-struggling
Jan 27, 2023
0
#74
I would really prefer to have stubborn servers not connecting unless we really try because in those moments cheaters don’t play they are too lazy to care entering a site that’s a little bit hard for them therefore we get fair games against real people
I refer to the other thread with my job hat on and the statement I can see though this is frustrating I've had posted and not published. Some will leave, some will stay wait it out but inevitably leads to having to wait. Wish them good speed and as few bugs as the site can and be manageable.
When I'm about to win a game, the opponent abandons: my rating doesn't go up. Is there anything I can do to fix this?
When I'm about to win a game, opponent abandons, my rating doesn't go up Any solutions to fix this?
Feb 5, 2023
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#78
Min3iro wrote:
Another interesting thing, when someone abandon the game you have to wait plus than 1 minute to win, but if the servers fail you lose in 5 or 6 seconds, this website isn't making any sense, i heard them saying they're working on it for months, don't get it really, normally i wouldn't complain but I do pay for this. They also tell they will fix losing time when you premove, guess what, nothing is being fixed, and they also eliminate my last post on this forum, why the censorship chess.com ?
If the servers fail, the game ends abruptly, but this isn't because of choice by chess.com; that is because if the servers fail, they literally can't keep the game going.
As for servers being fixed, what do you mean months? The server issues started only a week or two ago.
By the way, premoves taking 0.1 seconds isn't a problem to fix. This is intentional because they want premoves to take some amount of time. Otherwise, people could win speed chess by only premoving and flagging with unfair success.
Feb 5, 2023
0
#79
Not defending them that hard @Min3iro I just think maybe you are confusing two different issues and they've overlapped in time frame, so you thought it was one long and unresolved issue 
Stay positive good people - I have been on here for over 12 years, and I am confident this will be solved as all other challenges have been !! Be as patient as you would be in a chess game !