How to contact chess.com human support?

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Avatar of Martin_Stahl
Bicanovsky wrote:

That wasn't the entire chat, but yeah I did say I wanted to talk to someone about an account being blocked and the email doesn't exist and then they say they'll reach out via email...


The contact will be in the support chat too

Avatar of justbefair
Bicanovsky wrote:

That wasn't the entire chat, but yeah I did say I wanted to talk to someone about an account being blocked and the email doesn't exist and then they say they'll reach out via email...


Well. If your account has been closed and the email account doesn't exist, I would guess there is not much they can do.

Were you a premium member? They need some way to verify your identity.

Avatar of PANKERLA_SAI_KUMAR_09

I have raised a concern related to my chess subscription, I got one response (queries) from support team, but when I replied to the queries, no response since 5 days

Avatar of Martin_Stahl
PANKERLA_SAI_KUMAR_09 wrote:

I have raised a concern related to my chess subscription, I got one response (queries) from support team, but when I replied to the queries, no response since 5 days


It's possible the staff member assisting you could be out of office.