Ask the Chess.com CEO:
http://www.chess.com/forum/view/community/erik-from-chess-com-here-ask-me-almost-anything
In the discussions so far, some guy reported the same problem to CEO Erik and he seemed surprised, asking the person to email the details.
Well i have the same problem to now..
Well, if you are disconnected, the amount of time you have to reconnect depends on the time control.
I see you were playing 10 minute games and lost a couple because abandonment today. I have no idea of how your particular game went or how long you were disconnected.
Well I can give you some details, basically I was playing chess match and I refreshed the webpage, after that it just reconnected to my last game that I won and I could do much after that. I mean the problem is not that huge for me tho, I'm just really casual guy playing this game and I guess just not refreshing my pages ever kinda fixes this problem.
Hi I am new to chess app and like it. I was playing a game last night and lost connection. I closed the app and reopened but it did not take me back to my game. It was at the most 45 seconds. I need to know in future how to rejoin my game. Thanks