While they don't respond on a case by case basis, there is a monthly report that lets you know how many users accounts are muted or closed.
I wish this site told us what happened to people who we report
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I’m half-excited to see the March numbers.
Mar 29, 2025
0
#5
If someone you played against and lost is later banned, you'll be notified and get your points back.
Mar 29, 2025
0
#6
Chess.com may send you a message thanking you for reporting a user in your messages.
There have been many times where I encountered a sore winner who will start taunting me with emojis (usually crying/laughing emojis) whenever I start losing or whenever I make a bad move, and it really gets under my skin. I get it man; you outplayed me, I'm not great at this game, no need to be a cocky jerk about it. (And yes I can just decline chat requests, but sometimes there are nice people or people with an important message who I do want to respond to in chat.)
What really irritates me, however, is the fact that once I report these people, I have no idea of telling whether or not my report was successful. Obviously this isn't something an issue to chess.com, but it would give me so much more relief if I got a notification whenever there was a successful report. Am I the only one who feels this way?