For me, regarding the "game stopped" thing, I have observed that after my opponent made a move recently (some hours ago), my clock has not started to show anything different from 3 days, in a 3 day per move game, for quite some hours now.

Looking like after a recently-made move, the clock does not start to tick.

I too, am having clock problems, I make a move, and it takes a few hours for my opponents time to count down. but I'm sure chess.com is working on it, and it will be fixed soon

Have also noticed that when my opponent makes a move and it's my turn to move, the game alert is not popping up under the TEAM MATCHES alert on my homepage. This has only just started to happen from this morning. Was fine last night. It'ssnow 10.45am here just to indicate how recently the problem started.

P.S the bug of 'my move' alerts not popping up on my homepage doesn't bother me.. like I said a while back I don't find them necessary when I can see at a glance at my games list what games I need to move in and in what order, so I wasn't complaining about the bug, just making staff aware of it. :)

Hey, everyone. I think what you are seeing is just a rounding change in the displayed time. In the case of 3-day games, you will now see it display "3 days" until the time gets below 60 hours (2.5 days). This is more accurate than displaying "2 days" remaining when it is just one second below 72 hours.

The clocks of every game that we've investigated are working correctly, so you should not be concerned. Sorry for the confusion.

In lists of players for matches in registration, could we please have numbers down the lh side? It's really a pain having to physically count large blocks of entries every time one needs to know how many players currently are registered.

Hey, everyone. I think what you are seeing is just a rounding change in the displayed time. In the case of 3-day games, you will now see it display "3 days" until the time gets below 60 hours (2.5 days). This is more accurate than displaying "2 days" remaining when it is just one second below 72 hours.

The clocks of every game that we've investigated are working correctly, so you should not be concerned. Sorry for the confusion.

my 1 day/move games stayed at 24 hours for a couple of hours...

Hey, everyone. I think what you are seeing is just a rounding change in the displayed time. In the case of 3-day games, you will now see it display "3 days" until the time gets below 60 hours (2.5 days). This is more accurate than displaying "2 days" remaining when it is just one second below 72 hours.

The clocks of every game that we've investigated are working correctly, so you should not be concerned. Sorry for the confusion.

When I click on Details it used to give the time remaining in days and hours. Is this also gone to "rounding" and if so, why give up the prior accuracy? Bad idea in my opinion.

At one time, tournaments that I had participated in, but had not moved on to the next round, showed up on my tournaments page. Chess.com made a change ( I assume) and these tournaments did not appear. Now, they are appearing again. I would rather not have these tournaments show up on my list. Is there a setting somewhere to change this behavior?

Hey, everyone. I think what you are seeing is just a rounding change in the displayed time. In the case of 3-day games, you will now see it display "3 days" until the time gets below 60 hours (2.5 days). This is more accurate than displaying "2 days" remaining when it is just one second below 72 hours.

The clocks of every game that we've investigated are working correctly, so you should not be concerned. Sorry for the confusion.

When I click on Details it used to give the time remaining in days and hours. Is this also gone to "rounding" and if so, why give up the prior accuracy? Bad idea in my opinion.

Hey, everyone. I think what you are seeing is just a rounding change in the displayed time. In the case of 3-day games, you will now see it display "3 days" until the time gets below 60 hours (2.5 days). This is more accurate than displaying "2 days" remaining when it is just one second below 72 hours.

The clocks of every game that we've investigated are working correctly, so you should not be concerned. Sorry for the confusion.

One more point on Time Remaining. If you are going to hours remaining, why wait until 2.5 days? Why not start at 72 then 71 etc?

Hey, everyone. I think what you are seeing is just a rounding change in the displayed time. In the case of 3-day games, you will now see it display "3 days" until the time gets below 60 hours (2.5 days). This is more accurate than displaying "2 days" remaining when it is just one second below 72 hours.

The clocks of every game that we've investigated are working correctly, so you should not be concerned. Sorry for the confusion.

Thanks for telling us about this change here!

I am afraid that this is a critical change that may lead to tricking people into unexpected losses on time:

So far, people have been used to and relying on all times being rounded off. "4 days" meant 4 days or more, 24 hours meant 24 hours or more.

Now, "4 days" seem to be meant to indicate 3.5 days or more, and "24 hours" seem to indicate 23.5 hours or more.

People looking at these time indications, planning when to be back to make their moves, may be back half a day late because of this change, losing their game on time.

So it seems to me that:

* this change is critical and will lead to some losses on time at least until people have gotten used to the new intended meaning

* the deeper meaning of the old method of rounding off all numbers was that if it said you have 4 days left, then you really do have 4.0 days left (or more), and not less. So the new method may not only need getting used to during a transition time, but it may also be less intuitive to use and rely on even for all new users.

So while the new rounding method may seem "more accurate" for mathematicians, the old rounding method is the relevant one for practical chess players.

By the way, note that also over the board, any digital chess clock uses the method of displaying only rounded-off numbers. So that you always have at least as much time left as is displayed by the clock, never less.

Hey, everyone. I think what you are seeing is just a rounding change in the displayed time. In the case of 3-day games, you will now see it display "3 days" until the time gets below 60 hours (2.5 days). This is more accurate than displaying "2 days" remaining when it is just one second below 72 hours.

I strongly disagree. To say there is 3 days remaining when there is only 61 hours remaining is flat out wrong. Truthful information should be the top priority, you should never round up. I recently went on a weekend camping trip and carefully made sure that I had enough time before my next move in 4 different games. How could I do that if I'm purposefully given the wrong time? (Yes, the correct answer is to move just before I leave, but you get the idea.)

Maybe this could be a perk for paid members. We get to see our real, actual time remaining, while free members get to see their actual time remaining, plus or minus twelve hours. What was wrong with showing the days and hours like it used to?

Hey, everyone. I think what you are seeing is just a rounding change in the displayed time. In the case of 3-day games, you will now see it display "3 days" until the time gets below 60 hours (2.5 days). This is more accurate than displaying "2 days" remaining when it is just one second below 72 hours.

The clocks of every game that we've investigated are working correctly, so you should not be concerned. Sorry for the confusion.

Hi bcurtis.. So if the rounding off on the clocks was deliberate, is the removal of the team match alerts on our profiles a bug or also deliberate? Not that it matters to me but for those who do care about having them there. :)

So once again we have a material change which we are not asked about in advance, which we are not warned about when it happens, and which is only explained when people complain.

Whether this is a good idea or not, does this sound like good customer service?

For me, regarding the "game stopped" thing, I have observed that after my opponent made a move recently (some hours ago), my clock has not started to show anything different from 3 days, in a 3 day per move game, for quite some hours now.

Looking like after a recently-made move, the clock does not start to tick.

Ditto for me.

I too, am having clock problems, I make a move, and it takes a few hours for my opponents time to count down. but I'm sure chess.com is working on it, and it will be fixed soon

Have also noticed that when my opponent makes a move and it's my turn to move, the game alert is not popping up under the TEAM MATCHES alert on my homepage. This has only just started to happen from this morning. Was fine last night. It'ssnow 10.45am here just to indicate how recently the problem started.

working on clock/time issues right now

P.S the bug of 'my move' alerts not popping up on my homepage doesn't bother me.. like I said a while back I don't find them necessary when I can see at a glance at my games list what games I need to move in and in what order, so I wasn't complaining about the bug, just making staff aware of it. :)

Hey, everyone. I think what you are seeing is just a rounding change in the displayed time. In the case of 3-day games, you will now see it display "3 days" until the time gets below 60 hours (2.5 days). This is more accurate than displaying "2 days" remaining when it is just one second below 72 hours.

The clocks of every game that we've investigated are working correctly, so you should not be concerned. Sorry for the confusion.

In lists of players for matches in registration, could we please have numbers down the lh side? It's really a pain having to physically count large blocks of entries every time one needs to know how many players currently are registered.

Hey, everyone. I think what you are seeing is just a rounding change in the displayed time. In the case of 3-day games, you will now see it display "3 days" until the time gets below 60 hours (2.5 days). This is more accurate than displaying "2 days" remaining when it is just one second below 72 hours.

The clocks of every game that we've investigated are working correctly, so you should not be concerned. Sorry for the confusion.

my 1 day/move games stayed at 24 hours for a couple of hours...

Hey, everyone. I think what you are seeing is just a rounding change in the displayed time. In the case of 3-day games, you will now see it display "3 days" until the time gets below 60 hours (2.5 days). This is more accurate than displaying "2 days" remaining when it is just one second below 72 hours.

The clocks of every game that we've investigated are working correctly, so you should not be concerned. Sorry for the confusion.

When I click on Details it used to give the time remaining in days and hours. Is this also gone to "rounding" and if so, why give up the prior accuracy? Bad idea in my opinion.

At one time, tournaments that I had participated in, but had not moved on to the next round, showed up on my tournaments page. Chess.com made a change ( I assume) and these tournaments did not appear. Now, they are appearing again. I would rather not have these tournaments show up on my list. Is there a setting somewhere to change this behavior?

When I click on Details it used to give the time remaining in days and hours. Is this also gone to "rounding" and if so, why give up the prior accuracy? Bad idea in my opinion.

I agree.. what was the benefit of rounding off?

One more point on Time Remaining. If you are going to hours remaining, why wait until 2.5 days? Why not start at 72 then 71 etc?

How long is it going to be befor my web browser"Google Chrome", can be resurected from its crash from getting to many "Aw Snap's"?

Would like to restart it but don't want to Have the same issues as befor..

haven't played live games in weeks because am using explorer.....

Thanks for telling us about this change here!

I am afraid that this is a critical change that may lead to tricking people into unexpected losses on time:

So far, people have been used to and relying on all times being rounded off. "4 days" meant 4 days or more, 24 hours meant 24 hours or more.

Now, "4 days" seem to be meant to indicate 3.5 days or more, and "24 hours" seem to indicate 23.5 hours or more.

People looking at these time indications, planning when to be back to make their moves, may be back half a day late because of this change, losing their game on time.

So it seems to me that:

* this change is critical and will lead to some losses on time at least until people have gotten used to the new intended meaning

* the deeper meaning of the old method of rounding off all numbers was that if it said you have 4 days left, then you really do have 4.0 days left (or more), and not less. So the new method may not only need getting used to during a transition time, but it may also be less intuitive to use and rely on even for all new users.

So while the new rounding method may seem "more accurate" for mathematicians,

the old rounding method is the relevant one for practical chess players.By the way, note that

also over the board, any digital chess clock uses the method of displaying only rounded-off numbers. So that you always have at least as much time left as is displayed by the clock, never less.I've seen clock time displayed in hours even seconds, waiting til half a day go by seem crazy & inaccurate

Not good !

I think the lacking of those 12 hours is a MESS for many.

I strongly disagree. To say there is 3 days remaining when there is only 61 hours remaining is flat out wrong. Truthful information should be the top priority, you should never round up. I recently went on a weekend camping trip and carefully made sure that I had enough time before my next move in 4 different games. How could I do that if I'm purposefully given the wrong time? (Yes, the correct answer is to move just before I leave, but you get the idea.)

Maybe this could be a perk for paid members. We get to see our real, actual time remaining, while free members get to see their actual time remaining, plus or minus twelve hours. What was wrong with showing the days and hours like it used to?

Hi bcurtis.. So if the rounding off on the clocks was deliberate, is the removal of the team match alerts on our profiles a bug or also deliberate? Not that it matters to me but for those who do care about having them there. :)

So once again we have a material change which we are not asked about in advance, which we are not warned about when it happens, and which is only explained when people complain.

Whether this is a good idea or not, does this sound like good customer service?