New Support Center

we have launched our new support center. it acts much the same, but looks a lot better!

see: http://support.chess.com/

(here is the old one - http://grab.by/8Khn !)

we will be doing more and more to make it easier to find answers as well. 

thanks for your "support" too ;)

Uncaught Exception: "Default" Controller OR a DEFAULT Controller in SWIFT Module "Knowledgebase" for Interface "client" does not exist (DEFAULT-MAIN) (0) in /data/sites/support.chess.com/htdocs/__swift/library/Router/class.SWIFT_Router.php:563

FROM

http://support.chess.com/Knowledgebase/Article/View/29/4/hey-the-computer-made-an-illegal-move

CONTACT SUPPORT

(The link on the right still points at 

http://support.chess.com/Knowledgebase/index.php?_m=tickets&_a=submit    ... instead of 

http://support.chess.com/Tickets/Submit)

Thanks!  Unfortunately, there's actually a lot of that in there still..  We're conducting a sweep right now to make sure the migrated content will very soon be on par with the improved look and feel!  

That went from the bottom of the page a long time ago. The new route is via Help & Support, then Contact Support.

Great new look! :) Keep up the great work chess.com! :)

Thanks Erik, for all your hard work. I'm teaching chess full time now and I send my students to this site. The only problem they had was navigating the support system. This will fix the problem. Thanks again.

Nice Work

Yes, looks well thought out.

Good stuff. I've learned sth new too which I've wondered about for ages:

What the computer analysis evaluation numbers mean. I was completely in the dark.

Chilli