Poor service.

I am totally frustated because of the chess.com community.1 week ago,I send them a complaint( see this thread : https://www.chess.com/forum/view/help-support/excuse-me-but-pls-help    ,I wrote that three days ago(four days after complaining)).My friend coudn't upgrade his membership because of some kind of bug.Still now they didn't reply ( except the confirmation).If they  have time to look the forums and have fun closing accounts,can't they reply atleast.When they developed V3 ,they have concentrating to improve only that.But this bug is in both V2 and in V3.I hope some staff may reply in this thread.

If you wrote in using the contact form, you should soon have an answer.

https://support.chess.com/customer/portal/emails/new?ticket[custom1]=Billing

Your last thread posted was only two days ago, which was a Sunday. Here in the US, most people don't work on Sundays, so if you sent your post in on a Sunday, and it is Tuesday morning at 3am now where Chess.com is hosted,  you have been waiting only one business day.

I am sure that chess.com wants to help you but I imagine that a bug like that may take longer than 24 hours to fix.  

I don't know what your standards for turnaround are but we typically wait more than one day before getting "totally frustrated".

Bro,I submitted a ticket 4 days before I posted the previous forum.In India it's tuesday(6 days waiting) and my friend is the one who is 'totally frustated'.

I week tourn-a-round is awful. They should be ashamed of themselves.The Army can build a bridge across the Rhine in less than 72hours.

yea

This was your post two days ago:

There is a bug that stops paying or gifting memberships.A friend of mine joined chess.com and asked me to gift him membership with the money he gave.I tried all my debit and credit cards fron various devices but could not.Pls help me.

Credit and debit cards from India often cause problems here.  I don't know the reason.  Are they part of the banking system the rest of the world uses?

Maybe there is a problem with your accounts.

Bro,I have diamond membership.While gifting or paying now they show

"You have been logged out"

"There is a bug,please check later"

etc.....