Thank you Miles for your kind words. We appreciate it!
Thank you, Chess.com
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I recently signed up for a trial membership, liked it, but decided not to join at this time. I came in one day late to cancel the trial, and had already been charged the $100 for a year membership.
I sent a request to cancel membership, and Matt from the customer service department actually refunded my money even though I was late in cancelling and the site had every right to keep my money. That's above and beyond, as I suspect 90% of businesses would have just taken the money.
So, thank you chess.com for refunding my money, and I will ocnsider membership at a later date.
Miles