Unable to upload game

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LorettaLee

Hi, I've been experiencing a constant "unable to load" error for the past couple of weeks. I play chess in a phone app (iPhone 6S Plus). It started somewhere 6 months ago and only happened to a few players (I already informed you about it then). It happens with every game now.
Now I tried to play on the laptop, but here I can't play at all - I get an error "it's taking longer.." and the game keeps loading. So gaming is totally messed up. What is the problem and can this problem be solved?

Voodoooo

Same here on a laptop.

PJBandit

lately it's been "502, we're working on it" like, all week

Voodoooo

For 3 weeks more like.

Hikarusidiotbrother

Can I ask why you want to upload a game here?  I generally upload everything to Lichess, which is easier, and has a more reliable engine.

john370

Iv noticed problems with the system 502 error  and various other things. much as already stated. It's annoying but hopefully the system will get sorted 

LorettaLee

Nothing has changed, almost impossible to play. Same on laptop. When are you going to solve technical errors?

Martin_Stahl
LorettaLee wrote:

Nothing has changed, almost impossible to play. Same on laptop. When are you going to solve technical errors?

 

https://www.chess.com/blog/CHESScom/an-update-regarding-our-server

 

What exactly are you trying to play?

LorettaLee

Now a new problem has arisen in the last few days. The system shows the wrong number under the "my turn" games, i.e. it also shows the games where the opponent actually has a turn. when such a game occurs, the system shows that I have played and it is the opponent's turn. these games will not disappear, the system will feed them again and again. very troublesome and annoying. What is the matter here and when will it be fixed?
Another thing - it no longer automatically moves to the next game, although I have always had it set up this way and still have it now. What is the matter here?
There is always a loading error in both the phone app and the desktop version of the laptop - although the operation cannot be confirmed, the system cannot update the data.
What is going on and when will you get these issues resolved? 

Martin_Stahl

I don't play a ton of Daily games but I haven't been seeing any issues with being able to make moves or access games. On the website, you might go to Play > Games > Daily Game directly.


You may want verify your setting to move to the next game is still set, and maybe toggle it to a different option and change it back to make sure it's not having an issues.

There's a small chance that your move counts are due to a cache issues, so clearing your browser cache may assist.

As to how long it's going to take to get everything back to normal, there's not a firm date but the original blog post from January 23rd said the hope was to have things in place withing 2-3 weeks. I know staff are still actively working on both optimizations and capacity increases.